[Resolved]  Voltas — voltas inverter air conditioner 1 ton not working after 15 days of purchase

Address:

Hyderabad, Andhra Pradesh, 500011

Hi team,

This is to inform you that i have purchased voltas inverter ac 1ton capacity though online website "amazon" and was delivered on 02/04/2018.

After 15 days of installation the ac started behaving abnormally throwing intermittent errors "error code e1" with no cooling/ not functioning.

I raised the 1st complaint on 16/04/2018 with complaint no. [protected] and after multiple followups the technician visited my place on 30/04/2018. However the technician did not perform complete checks and mentioned that the issue was intermittent, which could have been because of inappropriate remote settings.

I had again reported the issue on 02/05/2018 with complaint no. [protected], and after number of painful followups the technician visited my place on 11/05/2018. This time the technician informed again that there is not much issue with the air conditioner instead mentioned that the distance between the indoor and outdoor unit is too long causing lesser cooling.

I had to re-open the issue again on 14/05/2018 as i again started facing issues with the ac with error code as indicated in the attachment. The air conditioner has completely stopped working throwing the error message. I have been doing multiple followups with the area service manager and customer care and had been given number of dates on technician's visit but till now no technician had visited my place.

This is extreme painful as i had purchased the air conditioner specifically because of the hot summer, however my family had to suffer from past 45days with issues with the air conditioner and casual response from the customer service and technicians.

Request you to please help on this matter as i have invested so much money on the air conditioner with out having any use of it.

Regards
Sameer ahmed