[Resolved] Voltas — voltas split ac again stopped cooling just after 10 days of repairment of earlier complaint | |||||
This is really really frustrating and pathetic that earlier my split AC had stopped cooling and i complained about it on 6th august. My earlier complaint number was [protected]. After horrifying experience, finally it got resolved on 14th august, cooling gas had leaked due to faulty installation of my new AC. Not a week passed and again my AC stopped cooling. We were informed that Careless installer service person did not fitted all parts and 2 big nut bolts remained unfitted somewhere in outdoor unit. Now Consumer helpline people saying they have reopened the case with the same complained number. Is it some kind of joke going on with customers? I don't know how voltas trains their service providers or engineers, they are not qualified even to repair a AC as within 7 days of repairment and gas refilling AC again stopped cooling. I have complained again on customer care and again have to bear the lackadaisical attitude of service man and voltas . My faith on TATA BRAND has been completely shattered and my 42, 000 money has been completely wasted. I feel like throwing this AC on the service man, completely careless and unqualified people are filled in the service provision. I am planning to approach now consumer forum Was this information helpful? | |||||
Sep 3, 2017 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Aug 24, 2017 Voltas Customer Care's response Dear D.K.Pandey, We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly. Regards, Voltas Online Team | |||||
 2 Comments | |||||
Comments
Pending : 1st Free Service Call
Misbehavior : ASM : Mr Kaushik Sarkar
Cell No : [protected]
If it is not done with in today ( 27th August-17 ) at 6 pm.
Will stop the payment to Bajaj Finance through the A/C has been purchased.
THE POOREST SERVICE TIMING.
Misbehavior : ASM : Mr Kaushik Sarkar
Cell No : [protected]
If it is not done with in today ( 27th August-17 ) at 6 pm.
Will stop the payment to Bajaj Finance through the A/C has been purchased.
THE POOREST SERVICE TIMING.
Voltas Customer Care's response, Sep 4, 2017
Verified Support
Voltas Customer Care's response, Sep 12, 2017
Verified Support
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.
Regards,
Voltas Online Team