[Resolved]  Voltas — voltas window ac 1.5 ton 5 star ( 185 dy, white)

Address:

New Delhi, Delhi, 110075

Hi

On 15th of June 2017, I purchased Voltas 1.5 ton window ac (185 DY, White)from Amazon website. Within a year gas leaked from the ac. After repeated call and follow-up with the local service center of Voltas, technicians refilled the gas on 9th June 2018.

After one month and 9 days, gas leakage problem occurred again and on 18th July 2018, I called to register my complaint ( [protected]). On 19th July technician visited and charged visiting fees of Rs. 400.
I live in New Delhi and its summer season here, I requested to the customer care that the problem is of gas leakage so please send the technicians prepared but knowing the process of Voltas they came unprepared and I don't have a choice but to wait. My only mistake is that I bought a Voltas product.

If your AC is not up to the mark or your technician didn't fix the problem properly in his last visit then please replace this with a new product. I am facing this problem of gas leakage from ac twice within 13 months of purchase.

Customer care and service center say we understand your problem but actually, they don't understand our problem. This is harassment.
I never expected this from a reputed brand like Voltas (TATA).
Please replace this product. I want a new product. I can't suffer and pay Rs 400 every month in the name of visiting charges. Why should I pay?

INVOICE NUMBER: HR-SDEG[protected]