Voltas — Water cooler 50 litres capacity - complaint not resolved - reg.

Address:

500089

I, s. Jagjeet singh had purchased voltas air cooler on 27th february 2016 from bajaj electronics showroom in hyderabad. After a month o[censored]sage, the air cooler started giving trouble. Some of them are mentioned blow:

1. The wheels got disjointed due to the load of even 20 litres of water and started getting imbalanced.
2. The water from the pump motor started sprinkling on the fan blades and the air cooler got shorted and the complete body earthing started.

Now the cooler is not at all in the position of being used due to the fear of being short circuiting.

I have given numerous complaints to the voltas customer care on [protected] for resolving the issue, but my complaints fell on deaf ears.
Every time i raised a complaint, the customer care representative would assure me of sending their technician, but none would visit for resolving the issue.

Last time i called the customer care representative, the complaint no was mentioned as [protected] dated 18.04.2016, which is still unresolved.

I request the concerned #voltas authorities to look into the matter and resolve my problem.

Regards,

S. Jagjeet singh