[Resolved] Voonik.com — Money deducted from my account and not refunded

Sneha Shree

from Noida, Uttar Pradesh

Address:	560045
Website:	www.voonik.com

HI,
I had ordered a Saree, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up voonik they asked me to place a fresh booking saying they have not received the payment.I guess the amount is stuck in the payment gateway so please initiate refund back to my account. would appreciate if you can get this issue resolved asap!!!

Payment details :
bank : Indian Bank
payment mode : net banking
Amount: 427
date : Feb 20th, 2016.
narration : IBIBO[protected]/www.voonil.com/throu Net Banking
reference :[protected]
Thanks & Regards
Sneha Shree

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Aug 19, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2016

Voonik Tech Customer Care's response Hi Sneha,

We are sorry that you haven't received your order confirmation.As discussed over the call, we have refunded the amount for both the orders with the Reference Ids 56cd680debc65 and 56cd68780af7d. It will take 6-7 business days to reflect in your bank account.

Thanks and Regards,
Team Voonik

P.S. For further clarifications you can contact us on[protected] or [protected]@voonik.com