[Resolved] Voonik Online Shopping — Order not received | |||||
On Aug 15, i had placed my order. My order No is R[protected] and paid accordingly .42 days completed still i didn't get my order and still i am not getting any response from the Voonik team regarding this shipment.I drop a mail many times to [protected]@voonik.com, but they are not giving any response...Can you please help me on this. its a worst online shopping experience.. very disappointed. Was this information helpful? | |||||
Complaint marked as Resolved
Voonik Tech customer support has been notified about the posted complaint. Verified Support Oct 03, 2015 Voonik Tech Customer Care's response Dear Janani maruthi, Your order for the product Trewfin Women Footwear-AW8125 has been delayed from courier service partner and we have already initiated the refund for Rs.299 to your bank account with reference number 560a6259ae099. It will reflect to your account within 4-6 working days. Your comments/feedback regarding the service you received at Voonik are very important to us. We want customers to enjoy shopping at Voonik, so your report of a worst experience with our service is a serious concern for us. let us express our deepest apologies. You deserve only the best service, especially when you visit Voonik. Finally, the next time you visit Voonik, we promise it wont occur with you again. Team Voonik Verified Support Nov 11, 2015 Voonik Tech Customer Care's response Dear Rajesh Muduluri, We're extremely sorry for the inconvenience caused. Yes, we have initially received your order as COD and again you tried to place the order for the same product as Prepaid. However, your first order was processed successfully as COD hence the second order generated the duplicate order for the customer's information and product was same. An amount of Rs.4500 initiated for the refund automatically and the Bank ARN reference number is 74678445314415097896967 and it'll reflect to your account in 4-6 days. Thanks for your patience. Thanks and Regards, Team Voonik | |||||
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Greetings of the day.
I made online payment for buying "Valehri White Faux Georgete Saree" from IDBI bank on 08th Nov 2015 at around 11:30 Pm. After the payment process, the amount was deducted from my IDBI account. After some time page refreshed and instead of generating order id, I got this page with error:
1. Something went wrong with the order.
2. Sorry, Delivery or Cash on delivery might not be available to your location.
I tried reaching customer care on[protected] however couldn't get hold of any executive.
Can anyone please help me? I want my money back to my account so I can purchase the product again.
Few details about the purchase:
Name: Aarti Rathod
Address: Sr.no.:-14, Pandu laman wasti, shahdalbaba durgha, Yerawada, Pune-411006.
Phone # [protected]
Email address: [protected]@gmail.com
PFA screenshot of the error description for further clarifications.
1. Purchased product screenshot.
2. Error Screenshot.
3. Bank statement records of deduction (highlighted in yellow).
Note: I made a purchase of same product twice. First purchase without selecting Online payment mode(happened unknowingly) and Second with online Payment mode(which is a big concern now).
Regards,
Rajesh Muduluri
([protected])