[Resolved] Voonik Tech — Non receipt of refund against goods returned

ashishag75

from Delhi, Delhi

Address:	282004
Website:	www.voonik.com

I purchased 2 items from voonik on 03.07.2016. Order no. Is r[protected]. I returned both items as fabric was of poor quality. The courier guy from delhivery came and gave us receipt for only one item and not the other even though he picked up both. So voonik only refunded half the amount as both the dresses were for the same amount. I raised a complaint with mobikwik and voonik but voonik flatly refused to entertain my complaint as i did not have the second receipt. I called up delhivery who gave me the tracking number for the second item which showed up on delhivery website with the voonik order number. Even then voonik did not refund the amount. Even after later acknowledging the receipt of second item i still have not received the refund. People please be aware of dealing with this company.

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Aug 29, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2016

Voonik Tech Customer Care's response Hi Ashish,

We are sorry to know that you haven't received the refund. We have initiated refund on July 28th, it may take up to 7-10 business days for your bank to credit the refund amount to your account.
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.