VRL Travels — Cancellation of bus

Address:

mob no 9686244488

PNR No 29046187 dt 8/11/22 travel date 27/11/22 suddenly on 26/11/22 received call from vrl customercare stating bus cancelled putting me in embrassing state and asked me to cancel my ticket further in refund they deducted Rs20 kindly explain the circumstances for cancellation of bus and deduction of amount in refund