VRL Travels Complaints & Reviews

The driver is very rude... He dont knw hw to behave with customers.... He used bad words while we called him... I had a pick up at padmanabhanagar i was in time but the bus passed without picking me... When i called the driver he didn't instructed me properly instead hw used bad words... I m in majestic... Please ask him to pick us
Please respon

We are regular costmer of vrl, we r keeping parcels from bellary to vashi in bus, from last 3 months it's not reaching there in time, everyone time driver r cleaner forgetting the parcel to give in ur vrl vashi office, even today aslo same, pls tell ur driver to maintain the time, our all business is depends on your parcel item. It's request... I hope u understand and reply to us.

I am travelling from yeshwantpur to kalaburgi by bus no ka25 c6713, driver behaved rudely when i requested to stop the bus for urination, used singular words and stopped the bus after 10 minutes. I am a senior citizen and travelling at night and expect favorable response from your staff. Warn the concerned and ask him to behave properly with passanger

We a family of four members were traveling from panaji to bangalore. The bus no. Py1452. My husband got down to buy a bottle of water. The driver started the bus and wouldn't stop for him to get into the bus.in spite of many requests and begging the driver to stop, he stopped only after 40 kms. My husband had to take taxi to reach us. It's was very horrifying and scary experience to travel by vrl.

Bus driver is not allowing for the passnger to enter before the bus dispature time and and there is no value for the passenger and they r not allowed atlest for senior citizen they r standing past 1 hours but driver is standing infront for them worst people of vrl drivers bus no-ka25aa5269 this people's r worst people so pls take the strikct action on them...

Journey timings not proper for nasik to nagpur by vrl on 23/12/2018 specified that it will reach at 8 am on 24/12/2018 but reaches at 10.15am...Whereas from nagpur to pune journey on 24/12/2018 the vrl travels staff behaviour is pathetic..They don't have manners..one more issue is regarding Side safety vertical bars is not there and blanket is very thin..After paying a lot still i didn't get good service.thats unfair

Hi. My name is mohd shafique. I tried to book a ticket through vrl site on 15/12/2018. The amount debited from my credit card but ticket could not be booked.. The amount of ticket is 998.
I tried thrice, but all the time the transaction failed. And amount debited from my credit card..
Hence i request you to please refund the amount.
Transaction timing. 8.45 am on 15/12/2018.
The bus was from mumbai to belgaum on 15/12/2018 at 11am from borivali.
The total amount to be refunded is 2994.
Below are the transaction details

Alert: you've spent rs.998.00 on credit card xx2395 at vr logistics limited on[protected]:09:21:16. Avl bal - rs.7622.00, curr o/s - rs.42378.00. Not you? Call [protected].

Rs 998 spent on your canara card * * * 5006 at vr logistics limited on[protected] at 08:39:23 hrs. Available limit rs 46189.64

Rs 998 spent on your canara card * * * 5006 at vr logistics limited on[protected] at 08:50:38 hrs. Available limit rs 45191.64

My contact no is [protected]

Ticket number: tmcz56162810
Bus number: py05a1598
Contact number: [protected] not responding when asked about bus timing details and told to contact customer care number and he don't know anything.
Customer care number not connected at that point of time.
Passenger waited at boarding location but no use.
Please refund the amount.
Take the complaint seriously and do not repeat the same with other passengers.
Not expected such bad service from vrl.
Please take necessary action and do the needful.
Regards,
Customer

Everybody in bus managed to catch bus in time and bus started in time. But bus waited for more than 1 hour for single passenger in katraj wasting time of 30+ppl who might need to attend some function, office work, meetings on time.
Very unprofessional behavior from driver and person boarding ppl at katraj.
I paid 1000+ amount to reach my destination in time.
Bus no. Is ka25c9705
Please look into this matter.
Else nobody would travel with this because of the delays.
15 mins waiting time acceptable becoz of traffic issues. Not 1.5 hours at katraj.

I m travelling from mumbai to udupi bus no. Ka 25 c 9745 a guy besides me seat no. 32 he is creating a nusiance since we are traveling pls i want these guy out of the bus and he speaking all vulgar language i m literally fed up with these kind of behaviour and its 10.30pm i don't want to risk my life pls kindly take the action as soon as possible... Plss urgently help needed

We were 4 girls and 1 boy traveling from dandeli to bengaluru (Py 01 cf 2309) bus got break problems and stoped in chitradurga vrl office. Vrl staffs did not arranged a bus for us they behaved very badly this is the worst experience. 1st give good training to behave properly it’s really a very bad that they failed to arrange a bus for us.in the midnight we waited 2 hours i feel ashamed of booking in vrl we never use this vrl and we will suggest for our family and friends and also in social media.

November 23rd 2018...
The driver who started driving from guruguntepalya, Bangalore on this date, given me a call through phone used my name before starting conversation...
As i replied him i am little ahed and pick me up...
As he did the same, soon i get into the bus he asked my dear number, i replied with my name which he used during a call...
He put the list he had with him and told me to find the seat number...

Is this the way of taking to the customer???

Is this the way VRL recruit the drivers or gives the training to them of how to behave???

My journey details as below need video verification to check my charger stolen from my berth u22 it is disappointing staff who came for verification during dinner break has taken mobile charger

Redbus mticket

Route: bangalore to vijayawada
Ticket no: tmcf28623536
Passenger: manjunath d v (40, male)
Pnr: 667! 19048289~14740702
Travels: vrl travels
Departure: 07:30 pm nov 19, 2018
Seat numbers: u22
Total fare paid: rs.1065.0
Boarding point: anand rao - circle (Pick up vehical[protected]/03/04 / 05 / 06
Landmark: near ganapati temple
Address: anand rao circle bengaluru
Boarding point contact:[protected]/03/04 / 05 / 06
Vrl travels customer care: -
—

Redbus helpline:[protected]

Hi,

My journey details:
Name: Azharuddin Kuntoji
Date of journey 18th November at 6pm
Mahalingapur to Bangalore
Bus number : KA 25 D 0659
Ticket number:TMCB93427673
PNR number: 489!19005800##491!19005799##490!19005798~14708138

I have booked 3 seats for 3200rs from Mahalingapur to Bangalore using redBus.in. Seat numbers L13, L14, L15.

Complaint:
This is regarding poor bathroom and food service when stopped for dinner after crossing Hungund at 9:30-10 pm.

I am frequent traveller of VRL busses from Bangalore to Mahalingapur. But this time quality of bathroom is horrible and not at all maintained. There is only one bulb for 3bathrooms, ofwhich only one bathroom is available. And it’s worst for ladies bathroom, they had to be in line to use that one working washrrom. Also the restaurant is not allowing outside food. There is no place to sit and eat our home food. People are sitting on road side and eating food. Is this how you treat your customers ?

VRL is very reputed travel company in India. I expect proper higien conditions for customers from eating food which they get from their homes to using washrooms. We are travelling by paying huge amounts compared to other bus services. We expect better service in this regard. As this is our right.

Please arrange for better hotel during this journey which has better washrooms and food or reimburse my travel expense for this horrible experience.

Hotel name: Hotel Sai Dham.
Please get in touch with me @[protected] for photos and detailed inputs.

Thanks.
Azhar

Bus was travelling from bangalore to kundapura on nov 5, 2018. I was one of the passengers. The driver was speeding and due to his carelessness we had an accident. Luckily no passenger was injured. But it took 2 hours for arrangement of another bus. I have already written a mail regarding this issue (With attached photos of the incident) to take serious action on the driver to [protected]@vrllogistics.com the mail id as mentioned in their website. But no reply or any apology regarding the incident has come yet. Worst customer care ever.

I send one parsel from ankola (Karnataka) on 10.10.2018 to mannarkad (Palakad). But i am not received my box, even i am not received any call from vrl. By using lrtrack application i found that my box reached palakad on 16.10.18. But vrl palakad is not ready to deliver the item on time. I feel ashame about the irresponsible behaviour of vrl palakkad division. I request, make necessary arrangements for delivering item on time.
My lr number [protected]

I booked ticket from hyderabad to mangalore vide ticket notmbk87122588 throgh red bus site travelling from hyderabad on 25 oct 18. I asked to driver deboard at urea police station but driver not stopped and deboard at urea bus stand. Last 6 yes i am travelling permanent customer this is first time to facing such type of missbehavier by driver. Pl take necessary action against driver.

Regards
Damodaran

Sir,

On 02 10 2018, I tried to book a ticket through Internet Banking for journey of my sister, Ms. Shashikala from Hubballi to Pune on 09 10 2018 for Seat No.L-17 (Hubballi- Mumbai Volvo Sleeper Bus departing Hubballi at 9.45 PM). My account was debited for Rs, 1418.00, but the ticket was not generated. I tried again 3 more times, but the ticket was not generated even though my account was debited with Rs.1418.00 all the 3 times.This, I presume, may be due to some technical issues in the payment gateway. Thus, in all Rs.5672/- (1418 X 4) was debited to my account without generation of any ticket.

Thereafter, I booked the ticket manually at the counter of your Hubballi Office for the same journey & seat number (Transaction No.14351913 and PNR No.[protected].

In view of the foregoing, I request you to refund the excess amount of Rs.5672.00 9(1418 X 4)debited to my account, at your earliest.

Regards,

K RAMACHANDRA BHAT.

Hi,

I am a frequent vrl traveler in pune - nagpur route. However i will not be taking vrl bus again in my life due to what happened in my last journey.

I was travelling in bus no mh09 em4152 on[protected]Pune - nagpur)
When i was about to get down on the last stop (Ashirwad talkies nagpur), a man entered into the bus, i thought he is a cleaner so i gave him the way, i was about to get down when i remembered that i forgot my charger on my seat, so i turned to seat (U8) to get the charger and saw that the man (Cleaner) who entered in the bus earlier was masturbating on the 1st seat. Being alone in the bus, i hurried towards the gate and got down. I complained to the driver but not sure if my complaint will be noticed by him. Hence writing to you.

Kindly take the appropriate action.

Regards,
Shraddha

Today we had exam but due to some technical problem and driver laziness. We have missed the exam because of VRL travels. Exams are life deciding because of VRL we are missed exam . Actually bus arrival time was 5.40am but even 10.30 am we are on the way. Driver is very irresponsible.
Even we have asked them maximum at what time we will reach the destination, they told that 8.30am. It was fine because our exam was at 10 o clock but even at 10.30am we are on the way.
Kindly take care of it because of business they can mention time like any thing and spoil the students life.
Bus number : KA25C9563
Bengaluru to Kalaburagi
Date: 30/09/2018