VRL Travels — change of bus from sleeper to seat on the day of travel

Address:	560062
Website:	VRL

Hi,
I had booked a ticket from pune-goa in ac sleeper on 17th july. Travelling date was 20th july which is today. Booked it through redbus.com

Today i got a message that the sleeper is cancelled and i am getting a seater. Since i dont have an option to book other bus as i will be getting some back seat.

What kind of service do they provide and how can they change from sleeper to seater. We are not able to travel in seater thats the reason we have booked a sleeper. Is this not sel[censored]nderstood by them?

Also ac sleeper is costlier than seater.

We book this bus for the facility you provide despite they charge more than other travels. Dont those guys have spare busses.

[now donnot give redbus and excuse because, booking was done successfully and if the booking was not done you would not have changed the bus and sent the message.] - to vrl

Kindly respond for the terrible inconvenience caused by your service.

Booked for,
Name: xyz - [protected]
Seat no: u10 ac sleeper
Travel date: 20/7/2017

Regards,
[protected]@gmail.com