VRL Travels — due reckless behavior of vrl travels staff and bus drivers i have lost bus and taxi fare

sharnappa

from Puducherry, Puducherry

Address:

H.No. 25-36/6/2,, Hyderabad, Andhra Pradesh, 500032

I have booked 2 tickets (My self & my wife) for mangaluru from hyd. Journey date 05.03.2019 (Friday) at 04:50 pm from miyapur allwin x road. Bus ka25d1401, seat no 36, 37, tr no 15870602.
Tree phone are given for inquiry of bus[protected] office,[protected] not working phone, [protected] office cell
While on boarding i have contact office land, asking for driver no at 04:47pm, but he saying that why you want driver no... After discussion he cut the phone final i could get driver no. Mean time time bus is coming x road to patancheru, i could not stop the bus because traffic and bus is on main road going towards patancheru.
After immediate i call same office no and request for stop the bus i have explain i am 100 metre away from bus. He rejected my request and gave the another no, ie cell office and he cut the phone.
Against called and requested bus very near me please help me,
Again one has given me ie driver no, & i contact with driver stoping bus, hea says bus is in patnacheru i could not not the bus, he saying that i have called you but you have not lifted the phone hence your mistake hence i cannot stop the bus... Cut the cell
Again request office for getting bus, office said bus will be next dept at 06:15 pm from aramgarh, after discussion i requested to office bus will be hold up to 06:30 pm at aramagarh, after discussion we have engaged taxi for armagarha with 1100 rupees.
This information i have passed to driver but he refused to stop bus will be departure at 06:15 only

If office staff give the correct driver no i could catch bus, they very free thinker about customer. If driver co operate with me i could have reach the bus
Driver missed/called on cell, but response from customer he could taken it to account, he not tried again for costumer confirmation, simply driver saying that i have called that all...

I am traveled many times with vrl, but badly have such experience due to office staff reckless behavior and driver non co-operate.
Kindly do the need full refund and taxi charge for spend by me for given assurance for stooping bus up to 06:30 pm

Sharanappa shanthpure
H. No. 25-36/6/2, mallikarjuna nagar, ramachandram hyderabad 502 032
Cell [protected]

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Apr 17, 2019

Updated by sharnappa -------- Forwarded Message --------
Subject: Fwd: Re: VRL Travels — due reckless behavior of vrl travels staff and bus drivers I have lost bus and taxi fare
Date: Mon, 15 Apr 2019 10:13:20 +0530
From: SHARANAPPA SHANTHPURE <[protected]@bhel.in>
To: [protected]@vrllogistics.com <[protected]@gmail.com>

Sir,
SAJENDRA B,

When i request to stop the bus at Aramagargh up to 06:30, Driver refused stop up to 06:30, he says clearly bus will be departure at armagargh at 06:15 only.

Please dont divert, as bus was hold up to 06:45 pm, Driver clearly told me bus will be departure at aramagargh 06:15 pm only hence I was help less reach the Aramagargh. Now your saying that bus was hold up to 06:45 pm at aramagargh. if the bus hold me, driver must be phone and tall the time to me.

No body inform me of bus reschedule time, the staff/driver are telling lie.

I am in between Petrol bunk & South Indian Chennai Mall, and my to office at 04:45 pm, all the travels stop at location Miyapur X road - Petrol bunk - South indian Chennai Mall

Only your Staff and driver recklessness behavior I have loss my trip, they are telling lie and escaping from the situation. conductor/Staff/Driver must check all the passenger at boarding point confirm any disturbance with passenger, mandatory conductor/Staff/Driver are the responsible for confirm all the passenger have been board

If any inquiry you want to make of my presence evidence, you can ask one person he help me a lot for getting BUS, presently he is in same place he is tea vendor near south Indian mall

if required I will produce call evidence also, as per reply mail your are favoring to VRL Staff/Driver but not justified to customer/passenger, customer is your resource and your future

Regards,

Sharanappa Shanthpure
Sr.Engineer/CM
Contract Closing Group (PS)
BHEL HPEP, Hyderabad-32
Ph.[protected],
Mob: +91 [protected]

-------- Forwarded Message --------
Subject: Re: VRL Travels — due reckless behavior of vrl travels staff and bus drivers I have lost bus and taxi fare
Date: Sat, 13 Apr 2019 15:39:59 +0530
From: [protected]@vrllogistics.com <[protected]@gmail.com>
To: SHARANAPPA SHANTHPURE <[protected]@bhel.in>

Respected Sir,
Regarding the below mail we would like to inform you that the passenger should
be at the boarding 15 minutes prior, but the bus was missed by yourself whereas
other passengers have boarded the bus

when you complained from the boarding point the bus was stopped for pick up at
Aramghar & after waiting for 30 minutes & departed at 6:45 pm. Yourself have
informed that still your were at city & struck in traffic & could not make it to the
boarding point & on the other hand the passengers within the bus were shouting
at the driver to move the bus,

Hence refund of the ticket is not possible.

Thanks & Regards

SAJENDRA B
CUSTOMER CARE
VIJAYANAND TRAVELS
(Division of VRL Logistics Ltd.)
HUBBALLI – 580 029.
PH :[protected]
www.vrlbus.in | Email: [protected]@vrllogistics.com

Please consider N A T U R E.. before you print this mail !!!

Apr 30, 2019

Updated by sharnappa i request forum to resolve the issues

Sharanappa Shanthpure
Sr.Engineer/CM
Contract Closing Group (PS)
BHEL HPEP, Hyderabad-32
Ph.[protected],
Mob: +91 [protected]

May 02, 2019

Updated by sharnappa tele bill are wanto attached but system not taking

Aug 02, 2019

Updated by sharnappa Complaint yet to be resolve

no communication from VRL

all records I have preserved for further action

VRL supporting who (driver and Office staff) done a mistake for boarding couple elder passenger