VRL — VRL bus service

We have booked ticket from Mumbai to Bangalore through vrl bus from your website. While booking the bus till making payment there wasn't mentioned that RTPCR negative report is required. That is only mentioned in vrl website. There were two ladies who had to travel today 3/10/21 but at the end moment the bus ppl are asking for reports, we mentioned them that no reports but we have vaccination certificate of 2 dose completed. The VRL bus operators are not agreeing with the thing and are being very very rude to both ladies and not allowing them to climb the Bus, nor they are ready to refund the amount.
This is no way accepted by your company or the VRL company. Request you to look into this matter and solve it asap n get the REFUND.
Below are the details of bus:
Mumbai to Bangalore
MMT Booking ID: NU[protected]
Operator PNR: 417!25917771##418!25917770~20004568
Operator Name: VRL Travels
Dept Date: 03/10/2021
Seats: L10, L9
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Boarding Time: 08:10 PM
Boarding pt: VASHI OLD TOL-NAKA NEAR MGM GROUND([protected] /[protected].
Address: OLD TOL-NAKA(VASHI FLYOVER)NEAR MGM GROUND MUMBAI LandMark: VASHI FLYOVER, Landmark: VASHI FLYOVER,
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Drop pt: ANAND RAO CIRCLE [VRL BUS TERMINAL OPP AXIS BANK BELOW FLY,
Address: ANAND RAO CIRCLE,
Contact: [protected], [protected],
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Thanks,
Team MakeMyTrip(MMT).