[Resolved]  Whirlpool Washing Machine — under warranty more than 20 days complain still pending

Address:

Pune, Maharashtra

i had purchase whirlpool semi automatic washing machine on 5jan2011, on 13dec2012 i had launch one complain about leakage in washer tank as machine as in warranty period. for ref they gave me complain number PN[protected], for that Mr Gholap (engineer) appointed who visited on 15dec and after full inspection he said he has to change full tank, for that same he has to order the part to company which it'll take min 6 days.
after four day on 19dec all of sudden i receive a SMS from Whirlpool a new complain number PN[protected]. i call them about this new number so they say as you complain took long time so in reference to old complain they launch new complain (may be this is their service strategy to show that they complete there complain task in short time duration) this fake. but i wait for their engineers to come with part and replace, after one week there was no reply so i mark mail on their whirlpool official site to take action, but no reply from them then i search for local branch and number to take followup, i called their pune branch in fatima nagar [protected]/83 (arti), then service branch number [protected] (savita), they provide me their BSM Mr Sachit patil number [protected]. every time i called them they ask me full story and with the promise that they revert me with update they cut the call, but never replied me after waiting whole day i use to call the for update. after 15days they said my machine part is not available in pune they have to order from outside. this conversation also done one week before, now three days left in my machine warranty period. no reply. you call N number of time to mr sachit patil he never pick phone and send SMS I am in meeting call me later. if by mistake he pick the call he promise to call me back with update or any solution but never call back. he is use less fallow company had appointed. since also month i am facing problem in ashing cloths, we are working women use machine for our convenience, but whirlpool had disappointed me. i want them to take their machine back and refund me full amount.
In Hope that I will get some support from your side, as com pany is sleeping without caring their customer, just for fantacy put on site that they care their customer.