[Resolved]  Kenstar / Kenstar Hot Spring Storage Water Heater - 10 Liters — Irresponsibility in Maintenance during warrenty period

Address:

Mumbai Suburban, Maharashtra

Dear Sir,

We bought a Kenstar Geyser in October'12. In the month of January'13, it stopped working because it's temperature sensor failed for which we lodged a complaint which took 1 month to resolve after multiple follow ups with the site engineer who kept giving us reasons that part is not available. Now in the month of April'13, it again stopped working, we have lodged a complaint on 4 April'13 and it took 2 weeks for engineer to make 1st visit, post which he said he needs to replace a part which is not available so the request was cancelled by Service Center without consulting us, we again lodged a complaint on 17th April'13 now it's been 4 weeks we have not recieved a solution to our problem by Kenstar .

This is our 2nd bad experience with Kenstar Services. Please take this into your notice and take necessary action against Kenstar.

1st Complaint Lodged on 15 Dec 12 - Status - Cancelled with a wrong reason that bill is not available.

2nd Complaint -[protected] Lodged on 15 Dec 12 - Status - Complete - 3 Jan 2013

3rd Complaint - [protected] Lodged on 4 April 2013 - Status - Cancelled because Part is not available.

4th Complaint - [protected] Lodged on 17 April 2013 - In Process by Anwar Hussain