Western Digital — complete humiliation

Address:

Chandigarh, Chandigarh

[rma no. 88014887],

Wd is said to be one of the most reputed brand in hard drives but when it comes to customer services, a big no! Especially the service center in chandigarh.
First of all the address provided by wd is not easy to find as no signboards or wd sign/logos been put (Refer photographs attached), instead its a clear service centre of other mobile brands, like nokia, lenovo and etc. One has to go and ask people around for wd care as there are no signs of it. Even the name of service centre provided was different from what wd has provided us.

Secondly, the service centre is least bothered with wd customers and been so rude, that they did find problems internally with my product but very aggressively refused to replace the product by giving such unexpected response, referring to a slight (Less then a size of an aunt or mosquito) tamper or mark on one of the sticker which i never even noticed as it was too small to care about by any professional person using a product. Even i doubt it has been put by them only while my drive was inside with them for checking. They were too rude to accept and said go talk to wd if they say we will replace. And i ended up submitting to them for sending the drive to bangalore branch of wd.

They wasted my time for illogical reasons, been so rude and i have to now wait for my drive and its gonna effect my work too. I request you to kindly strongly take action on them and i need a solid reason for the humiliation caused to me else i am taking this to the court with my lawyer.

Highly disappointing!

Shivam