Western Digital — Defective replacements | |||||
Western Digital has some of the most inexperienced customer service staff. Replacement warranty is to replace your defective product with another defective product from their warehouse. In my particular case, my western Digital passport (External Hard Drive). After it malfunctioning, I found my warranty still active receiving {RMA} for replacement, it malfunctioned shortly after. After returning for another replacement I found myself repeating the proceedings once again after two failed replacements. Was this information helpful? | |||||
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Western Digital customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
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3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
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I sincerely regret for the inconvenience caused to you.
However I’d ike to know more about the issue. May I know what is the defect there in the drive when you revived it after RMA. Is it not getting detected? are you unable to use it?
Have you tried to connect the drive to another system?
You can also contact our support team. Our support team will be glad to help you out. The following link contains details of India support team:-
http://products.wdc.com/support/kb.ashx?id=FzFuvu
If the information hasn’t solve your question, you can continue to post further questions.