Western Digital — No response to the defective product

Address:	Warangal, Andhra Pradesh, 506002
Website:	western digital

I bought a western digital hard disk... it was defective... i contacted the company and they said there are no service centres.. they will pickup the hard disk...by sending a courier ... montha have passed...they never send a person to pick up...or they donot give other options... they said "create another complaint" i created new one... thier website also doesnt work properly to create a complaint this is the email conversatiion below" [protected]@wdc.com Western Digital Case#[protected] [ ref:_00DU0Jpn7._500U0MPH6u:ref ] Inbox x Western Digital Support [protected]@wdc.com via wjztre280017sd2g.9xdr.u-jpn7mac.na12.bnc.salesforce.com 27 Oct to me Dear guthikonda, Thank you for your reply. My name is Smita. As discussed over phone we need to cancel the existing RMA and create new RMA in which we can use the new address. Kindly send the below details to create new RMA. • Primary and alternate contact numbers. • Current shipping address with landmark and pin code. • Verify the Serial Number and the Model number of the hard drive. We will look forward for your reply. Sincerely, Smita WD Support [protected] [protected] http://support.wdc.com ref:_00DU0Jpn7._500U0MPH6u:ref g.sri harsha 28 Oct to Western primary : mobile - [protected] alternate mobile - [protected][landline] harsha sai clinic, h.no.14-8-271 charbowli, warangal, WARANGAL, TELANGANA 506002 India S/N - WMC4N0H2PZ8A MDL- WD30EZRX WD Support [protected]@wdc.com via e0kfbai7j81vemh3.d9xloc.u-jpn7mac.na12.bnc.salesforce.com 29 Oct to me Dear Guthikonda, Thank you for your reply. This is to inform you that the replacement request is generated with the RMA #86280570 and the scheduled pickup date on 31st October 2015. Kindly follow the following steps to get the HDD picked up: 1. You are requested to pack the faulty HDD in an Electrostatic discharge bag and then pack it HDD in a strong box with a minimum of 2 inches of packaging material around it. 2. On the box, you need to mention your complete postal address with the postal code & your contact numbers. 3. You need to mention the serial number of the faulty HDD against which you have claimed the warranty. 4. You need to mention the RMA number on the box. 5. You need to mention the complete postal address of our logistics department from which you will get the replacement. 6. Please find the postal address of the logistics department and take a printout of the same by clicking on the premailer link below: https://wdsupport.wdc.com/warranty/rmapremailersfdc.asp?cmd=premailer&fs=8628057...⇄ 7. You are not supposed to include any kind of accessories in the package, as it is not covered under warranty. WD will inform the customer if the warranty is voided and ineligible for replacement. The remaining warranty from the original defective drive will be applied to the replacement drive. The replacement drive will have a minimum warranty of 90 days from date of shipment. Replacement will be issued between 10 to 15 business days from the date the defective drive is received at WD central warehouse. You can also drop the drive at our official drop point instead of waiting for courier pickup. Kindly click on the below link for nearest drop point information http://maps.matrixconsultingservices.com Drop point timings: 10am – 6pm (Monday - Saturday) Please do not reply to this case, if you have any further issues regarding RMA kindly create a new case and reply or you can contact us on undersigned phone support. g.sri harsha 1 Nov to WD no pick up has been done yet... my hdd is still with me...what should i do? no one will show up ...what so ever i do... i dont want this to repeat over and over again... i bought this as a gift for some body...it dint work... for 6 months or so...i dont remember i have been trying to get something out of my warranty i tried to make it work...but i dont see anything happening... i dont know why ...or what u ppl are dng... this is the last product i will be using i[censored] ppl make this this work... i dont have time to do this over and over again... iam not gng to buy or use any wd anymore...thank you WD Support [protected]@wdc.com via tjmdxjgp0feewax5.gcjkl.u-jpn7mac.na12.bnc.salesforce.com 2 Nov to me Dear Guthikonda, Thank you for your reply.My name is Smita. We truly apologies for the inconvenience caused to you. This is to inform you that the case has been escalated to the concern department to pick the defective drive from the RMA shipping address . The rescheduled courier pick up is on 4th November 2015. Kindly let us know once the drive is picked up from your place. You can also drop the drive at our official drop point instead of waiting for courier pickup. Kindly click on the below link for nearest drop point information http://maps.matrixconsultingservices.com Drop point timings: 10 am to 6 pm (Monday to Saturday) Should you have any further questions, please contact our telephone support[protected] or reply to this email and we will be happy to assist you. Sincerely, Smita WD Support http://support.wdc.com [protected] Original Message[protected] From: g.sri harsha [g.[protected]@gmail.com] Sent: 11/1/2015 9:54 AM To: [protected]@wdc.com Subject: Re: Western Digital Case#[protected] ref:_00DU0Jpn7._500U0MPH6u:ref g.sri harsha 5 Nov to WD sorry, i was rude...angry with last mail... but still no pickup ...i cant open the map of drop points so i[censored] can tell me where is the nearest drop point ..i live in warangal, telengana... WD Support [protected]@wdc.com via topcrb00v7ogvusq.8eka5.u-jpn7mac.na12.bnc.salesforce.com 6 Nov to me Dear Guthikonda, Thank you for your reply. My name is Smita. Please accept our sincere apologies for the problems you are having. We do regret to inform you that Western Digital does not have any drop point center in your location. As discussed over phone the case has been escalated to the concern department to pick the defective drive from the RMA shipping address on Monday. g.sri harsha 21 Nov to WD still no pickup...?what should i do? WD Support via 3p1zpzvrehdt3zyd.6vx03.u-jpn7mac.na12.bnc.salesforce.com 23 Nov to me Dear Guthikonda, Thank you for your reply. Please accept our sincere apologies for the problems you are having. We request you to wait till tomorrow end of the day. Should you have any further questions, please contact our telephone support[protected] or reply to this email and we will be happy to assist you. Appreciate your patience. g.sri harsha 18:24 (14 minutes ago) to WD what is this?...does wd think ...it is so easy to fool people?... i have been contacting u...since years...and u dont pick up my defective product?... i will have to consult consumer forum i[censored] r not going to replace my product in next 1 month...or pick my defective drive in 1 wk..