Whirlpool — breakdown of refrigerator

Address:

Mumbai City, Maharashtra, 400104

Yesterday morning my refrigerator was not working. The whirlpool service centre at andheri west promised to send their technician till evening but they didn't come despite making several calls. Today morning, i co-ordinated with vijay sales (From where the refrigerator was purchased) but it said they will take at least 2 days to resolve the issue. Due to constant follow up on my part, they finally sent a technician who had no knowledge with respect to the repairing aspect of the refrigerator. Eventually, he called a senior technician who removed the thermostat and concluded that the damaged part shall be replaced tomorrow. This is very poor quality service being offered by whirlpool and does not auger well with the brand name. You are requested to replace the refrigerator since the same was purchased on 11th october 2017.