[Resolved]  Whirlpool — high cost of refrigerator spare parts

Address:

Barauni, Begusarai, Bihar, 851112

My 9 months old refrigerator stopped cooling. I called the customer support center. They registered my complaint and send a technician.

The technician detected that there was some leakage of gas in the deep freezer section and he told that the chamber has to be replaced. He asked me to pay 3650 rupees for that. At first, i disagreed to pay as my product was on warranty and denied his service. Then the technician told it will cost minimum 2500 rupees, but i denied service again.

Next day on talking to customer support again, i came to know that glass, rubber, etc are not covered under warranty. The technician again demanded 3650 rupees. He told the chamber has to be replaced, gas has to be refilled and filter has to be put. Also, he asked for the service charge.

My first question is - why should i pay a service charge when my product is on the warranty and i am already bearing the cost of spare parts?

Upon arguing, he asked me to pay 3250 rupees overall.

My second question is - if they are charging the correct price, why does the amount vary?

After asking about the price of parts, the technician told me the price as follows:
205 liter chamber - 1850 rupees
Gas filling - 850 rupees
Filter - 200 rupees

Upon visiting a nearby whirlpool shop, i came to know that chamber costs only 1152 rupees (For 180 l chamber). Also in my locality, gas refilling cost comes around 200 rupees.

My third question is why whirlpool service center people are charging me a heavier amount as compared to market price?