[Resolved] Whirlpool India — Ac not working after 1 month o[censored]sage
We have ordered the AC in may in Flipkart. And due to corona there are no technicians to assemble it. After so many calls it assembled in June. And after using for 1 month not even one month it got complaint not working properly and it stopped working. We have raised a complaint and ac repair persons are coming and checking the AC and leaving no update about what happen to AC waited for update for so many days. We calling to whirlpool customer service there are saying that ticket was closed and raising the new ticket whenever we call and Ac technicians are coming checking and opened Ac and leaving. These happening from last 4 months and AC was fully opened and taken some parts but it not yet repaired at.
What was the use of buying this product as I have not used the product and waiting for resolving the issue from last few months which is not yet all good. Please take the problem seriously. If possible try to replace the product. I waited for these many months for waiting for resolving. Please do replace the product.
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Feb 18, 2021Complaint marked as Resolved
The escalation team called me and. Also mail to me. and informed the technicians who are working on this issue to fix the issue. In one week the issue was fixed. They repaired th Ac. After escalation also it has been multiple calls from my end they said in two days they provide solution but after multiple call to technician incharge the issue when I call they say coming now but after multiple calls everyday at last issue was fixed they repaired the product.
Jan 31, 2021
Whirlpool India customer support has been notified about the posted complaint.
Feb 21, 2021Whirlpool India Customer Care's response Dear Team,
In this case as per customer part (PCB ) replaced in his appliance and same is working fine.
Hence, we are closing this case.
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