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[Resolved]  Whirlpool India — Ac not working after 1 month o[censored]sage

Hi,

We have ordered the AC in may in Flipkart. And due to corona there are no technicians to assemble it. After so many calls it assembled in June. And after using for 1 month not even one month it got complaint not working properly and it stopped working. We have raised a complaint and ac repair persons are coming and checking the AC and leaving no update about what happen to AC waited for update for so many days. We calling to whirlpool customer service there are saying that ticket was closed and raising the new ticket whenever we call and Ac technicians are coming checking and opened Ac and leaving. These happening from last 4 months and AC was fully opened and taken some parts but it not yet repaired at.

What was the use of buying this product as I have not used the product and waiting for resolving the issue from last few months which is not yet all good. Please take the problem seriously. If possible try to replace the product. I waited for these many months for waiting for resolving. Please do replace the product.

Thanks
Lakshmi.
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Feb 18, 2021
Complaint marked as Resolved 
The escalation team called me and. Also mail to me. and informed the technicians who are working on this issue to fix the issue. In one week the issue was fixed. They repaired th Ac. After escalation also it has been multiple calls from my end they said in two days they provide solution but after multiple call to technician incharge the issue when I call they say coming now but after multiple calls everyday at last issue was fixed they repaired the product.
Jan 31, 2021

Complaint Status

Whirlpool India customer support has been notified about the posted complaint.
Jan 31, 2021
Updated by Lakshmip111
Since July the AC was not working and they are opened the AC fully. The issue not resolved yet if warranty is over then who is responsible for it. When it will get fixed as we have a product but not no use of it in open condition. Please do replace the product with no charges as we waited for this many months for problem to fix and not yet fixed if any problem occurs again we are going to expire warranty then who will responsible for it will you extend the warranty and replace the product as soon as possible. I don't expect from Whirlpool such type of poor performance of product and their services...

Please do help the replace with new product..

Address:

Tanuku, Andhrapradesh
Feb 04, 2021
Updated by Lakshmip111
Hi
Thank you, any update on this
Feb 05, 2021
Updated by Lakshmip111
Hi,

Since last 5 months the issue was not fixed till now. And my warranty is going to expires soon .please look into the issue as soon as possible. As bought the product no use of it with in one month it stopped working and till now issue not resolved. what I have to do if warranty expires.

Please look into it as soon as possible.

Thank you
Lakshmi.
Verified Support
Feb 21, 2021
Whirlpool India Customer Care's response
Dear Team,

"Part replaced"

In this case as per customer part (PCB ) replaced in his appliance and same is working fine.

Hence, we are closing this case.

Regards,
Whirlpool Support
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