[Resolved] Whirlpool India — Air conditioner - no cooling effect, indoor water leak, abnormal irritating noise

Rajesh Tiruvallur

Address:	Tiruvallur, Tamil Nadu, 602002
Website:	www.whirlpoolindia.com

Myself M. Rajesh, I am facing problem from Feb 2016 and I logged complaint on 10th Feb. I purchased Whirlpool A/C on 11-May-2015. It is Still in warranty. But the engineers visited my house around 10 times and 3 times filled gas which was leaked. So They don't know the root cause for the leakage, simply filling the gas. No cooling effect. No good response from local service dealer and Chennai Whirlpool service people also. Please do the needful. More than 45 days my complaint not solved. Its understood that problem with the product so it a request to refund my money.

Client Name and Number - Ms. Pallavi, [protected], Care Manager - Service Operations Support

For communication : rajesh.[protected]@gmail.com

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May 12, 2016

Complaint marked as Resolved

Whirlpool company replaced indoor unit as they found their indoor unit problem was not solvable in the field. The new unit which was installed also having intermittent abnormal noise problem. So I reported to the company people by e-mail, and I am suffering with this A/C for the more than two months. So I requested to take back their product which is having problem and refund my money (Full value) along with the compensation for me and my family sufferings which they were failed to solve the problem in warranty period. But there is no mail communication from the company side.

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2016

Whirlpool India Customer Care's response Dear Rajesh, Thank you for sharing your contact details. We regret the trouble you have faced. We've escalated your complaint to the concerned department. In the meanwhile, could you please share your complaint number? Warm regards, Whirlpool India