[Resolved]  Whirlpool India — Bearing issue

We bought top loading whirlpool fully automatic washing machine in april 2019.
It worked well for two years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 470/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the bearing problem. And also said barring must be replaced. and said the cost is around Rs 6500/- that also comes with only 2 months warranty. On hearing this i was shocked because actually we use only liquid detergent to wash the clothes and in my home only there are two persons clothes will be washed once in a week. I asked him why the quality is so poor, he said all washing machine of this company will work only for the mentioned warranty year afterwards all problem will occur. please dont buy whirlpool washing machine. Dont trust the company service person aswell
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Sep 21, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2021
Whirlpool India Customer Care's response
Dear Team,

Our team is working on this case and we will update shortly.

Regards,
Whirlpool Support
Verified Support
Aug 11, 2021
Whirlpool India Customer Care's response
Dear Team,

As checked with the customer the appliance is working good. ( Explanation Related - Function/Behavior). Explanation done this case.

Regards,
Whirlpool Support
Oct 10, 2021
Updated by Phaniraj223
The issue still no resolved. Now its weight balance issue. The dry function is loosing its balance and banging the walls of the machine. Raised a new complaint and then the same old technician came once again and his primary focus is upselling. Told the sound and weight balance issue. The resolution he gave me is take the cloths and manually manage the weight to avoid the issue. Wow what a resolution and collected RS. 470.

Whirlpool do you even have qualified technicians who understand customers problem in first place. Such a horrible support you have and I have decided to buy a new Samsung washing machine which has better customer support.
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