[Resolved] Whirlpool India — Customer care giving fake promises & denying repair of my washing machine

anand.083112

from Mumbai, Maharashtra

Address:	Kollam, Kerala, 691003
Website:	www.whirlpoolindia.com

Dear executive,

Since the day of purchase of my whirlpool washing machine, i started facing issues. Now the warranty period is over and i have spend more than the amount of the price of washing machine for its repair. The pcb also changed and now again the same pcb got damaged and when i notified this issue to the concerned people then they told like within 2 days they will send the technician for repair and nobody came. I am fed up with their behavior towards the customers.

Sub:whirlpool washing machine model:12203 - complaint st:28-10-16
Ref: office registered code no.654 sr. No. C[protected].

Abs associates authorised whirlpool service centre, kollam.

Bill no.5062 dt:[protected] rs. 2900.00
"[protected] rs. 4735.00
"[protected] rs. 1450.00
"[protected] rs. 342.00
"[protected] rs. 2500.00
"[protected] rs. 500.00

Within the last six months i have expended rs.3000/- as repairing charge. This technology is very harmful to new generation and moreover i have no money to invest in this machine again. I also request that you may kindly make necessary arrangements to rectify the fault.

Regards,
M radhakrishna panicker
Phone: + (91) [protected]
Email: [protected]@gmail.com

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Nov 11, 2016

Complaint marked as Resolved

Dear Executive, They puzzled us a lot but at last they have repaired my machine at free of cost and that is a promising thing. Am happy with the service at last.

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

Whirlpool India Customer Care's response Dear anand.083112,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Verified Support

Nov 05, 2016

Whirlpool India Customer Care's response Dear anand.083112,

We would like tp inform you that one of our service engineers will visit at your place by today along with required part (PCB) to replace in your appliance without any charges.

Regards,
Whirlpool Support

Nov 11, 2016

Updated by anand.083112 Dear Executive,

The service engineer came and repaired the washing machine at free of cost at the promised date itself. Thanks for your help and support at last.

Regards,
M Radhakrishna Panicker.

Verified Support

Nov 11, 2016

Whirlpool India Customer Care's response Dear anand.083112,

We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues.

Regards,
Whirlpool Support