Whirlpool India — Downfall of Whilrpool!!!! Whirlpool Refrigerator: Please do not buy. They use Aluminium coil

Address:

Karaikal

There are series of Malpractices i am encountering with Whirlpool

My Refrigerator stopped cooling. It is a three year old one.
I raised a complaint(Ref # MAD[protected]) on Monday(14th June)
Whirlpool claims that within 2 hours we will receive a call and within 24 hours a service personal will attend.

Above two did not happen. It happened only after repeated follow ups.

The Whirlpool service engineer came (Wednesday 16th June )and investigated and said that there is a leak in the cooling coil. The cooling coil appeared very new.
He stated that the coil used is an aluminium one.

Forgery 1--(Whirlpool Uses cheap parts)
Whirlpool have used a cheap coil. It should be a copper coil.
He also said Whirlpool never gives this information in the product descriptions.

He said the coil needs a replacement and it will be a copper coil this time.
He quoted a whooping amount of Rs 4900(coil + gas recharge) + service charge Rs. 411.

He said that the next day he will come with part and replace the part

Forgery 2--(Getting money in the name of service charge without completing the service)
He collected the service charge of 411 on the day of visit stating it is companies policy that he has to collect the service fees even the service is not completed.

When i call the customer care they say that service engineer cannot collect service charge without completing the service.

The service technician did not appear on the next day. After calling the manager, he said the part has not arrived. He also assured that the technician would come the following day.

The technician did not appear the following day.(Friday 18th June)

Forgery 3.(Closing the complaint without customers consent)

After repeated calling and failed attempts to connect to the manger i called the customer care. To my surprise my complaint(Ref# MAD[protected]) was closed without my consent.
Also they have marked as issue fixed.

Now i had raised an another ticket(Ref# MAD[protected]) today(Saturday 19th June at 1pm)

Still now (9:30 Pm) no-one even contacted me from Whirlpool.

Whirlpool please ditch your SLAs and remove them from your websites if you cannot adhere to it.

Service center details:
SRI Lakshmi Aircon:
Karaikal
email: [protected]@gmail.com -- They dont even have a whirlpool emai id. Not sure if they are authorized
Mob: [protected]
Manager: Bharath.

Regards,
Arun.