[Resolved]  Whirlpool India — excessive cost of water inlet valve for whirlpool washing machine and unethical behaviour

Address:

Lucknow, Uttar Pradesh, 226016

The water inlet valve was replaced by the service engineer and the cost which was charged for this valve was 1850. The part was said to be of the said cost earlier and plus service charge. This amount was heavily (3 times the cost) by the service engineer. Original and good quality inlet valves cost around 500.

I called up the call centre (Om sai service centre 212/16 hanumanpuri near banthara lucknow 227101) to verify the cost but the attendee of the call was very hesitant at first but bluntly responded if you have any issues with the part you should get it replaced yourself. After this interaction the technician did not charge his service fee or was too eager to get away.

Attaching the receipt of the part replaced.
I being an engineer myself today have lost in whirlpool brand being a loyal customer for years and would not suggest anyone to go fro the brand.