Whirlpool India Complaints & Reviews

Dear Sir,

Refer trail mail below. We have been writing to Whirlphool and Reliance Digital towards complaint for our Fridge since 1st August 2023. At some point, i stopped writing to Whirlphool, but I was not getting any response form. I do not know how long, I will have to wait till the fridge is repaired.
 
Dear Mr. Shetty,

Greetings from Reliance Digital.

Sincere apologies for the inconvenience caused to you.

We completely understand the experience that you had gone through. We would never want our customers to be in such a situation.

As discussed, as per the confirmation from the service team, engineer is aligned and will visit your place to inspect the unit on or before 20.08.2024.

We are working on your concern and our service team will get back to you soon to get the issue resolved.

Kindly find the complaint number for your reference[protected]

We request you to please bear with us in the interim.

We appreciate your time and patience.

Regards
Joyce Gaikwad
CEO’s Desk
Reliance Retail Limited


On 8/19/2024 11:41 AM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sirs/Madam,

Your technician visited, parts replaced, but its of no use, the fridge is still not working.

Now Since yesterday, we can hear sounds, as if little crackers are bursting.

Yesterday the technician had called, to check, we have informed him that the Fridge is not working.

Today we tried contacting him to inform that there is some sound/noise coming from the Fridge, but there was not response from him.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

From: 'BM BADE'
Sent: Wednesday, August 14, 2024 10:11 PM
To: Shobha Shetty
Subject: FW: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Ms. Shetty,

Greetings from Reliance Digital.

Please accept our apologies for the disappointment caused to you.

With reference to your mail regarding your product WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST with the reference no:[protected]

We completely understand that it is taking longer time than the expected. We are working on your concern and our service team will get back to you soon to arrange for the required spare part to get the issue resolved on urgent basis.

We request you to please bear with us in the interim.

Yours sincerely,

Regards,
Ajit Kewat
CEO’s Desk
Reliance Retail Limited

On 8/14/2024 6:53 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir/Madam,

While going through lot of communication on the net, it has been noticed that the above machine, has some Manufacturing defect, and that is the reason, you are not able to resolve the issue. As all the customers are facing similar issues.

Request you to please resolve the issue, as we have already lodged complaint on consumer grievances cell.

Regards
Shobha

From: 'BM BADE'
Sent: Tuesday, August 13, 2024 1:44 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Ms. Shetty,

Greetings from Reliance Digital.O

Please accept our apologies for the disappointment caused to you.

With reference to your mail regarding your product WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST with the reference no:[protected]

As discussed with you yesterday we are coordinating with spare team, once time lines shared we will update with you and resolve complaint at the earliest.

We completely understand the experience that you had gone through. We would never want our customers to be in such a situation.

We are working on your concern and our service team will get back to you soon to get the issue resolved.

We request you to please bear with us in the interim.

Yours sincerely,

Regards,
Ankita Shirwadkar
CEO’s Desk
Reliance Retail Limited


On 8/13/2024 12:11 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Madam,

How long do we wait.

I think, left with only one option take it further with other course of action, or get the fridge, return it to Reliance digital from where we had purchased it.

We will have to bear the cost of transportation to deliver it back to you.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

@ ewaclegaldept2581 pl provide your advice on this - how to go about it. All the mail communication has been marked to you.

From: Shobha Shetty
Sent: Monday, August 12, 2024 3:04 PM
To: 'BM BADE'
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Madam,

We are only getting assurance that the team will resolve the issue, since the day we have lodged complaint.

We tried to come up to you, thinking we will get some positive response.

But in vain, we are still at the same place, with the same issue.

Regards
Shobha

From: 'BM BADE'
Sent: Monday, August 12, 2024 2:19 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Sir,

We sincerely regret the inconvenience being caused to you.

We understand how disappointing it can be, when your expectations are not met.

With reference to your mail regarding your product WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST with the reference no:[protected].

As discussed on call, we have shared your concern with service team to check and arrange the required part to resolve the issue, kindly wait our team will get back to you with an update.

Thanking and assuring you for best services always.

We request you to please bear with us in the interim.
Thanks & Regards,
Vishaka Narayandas
CEO’s DESK
Reliance Retail Limited

On 8/12/2024 10:01 AM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

The Technician had visited yesterday i.e. 11th August 24, but was not able to identify/rectify the fault in the Refrigerator.

The condition is same as it is, as it was on 31st July, 2024 – still not working.

Request you to please help us in getting the replacement.

Regards
Shobha
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]


From: Shobha Shetty
Sent: Friday, August 9, 2024 6:54 AM
To: 'BM BADE'
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear sir,

This is to inform you that the Inspite of technician repairing, there is no cooling, the condition is same as it was earlier. Milk and other stuff got spoiled.

We were told that within 3/4 hours it will be back to cooling as required.

Request you to please take it on priority and send the technician Today only or else they will not turn up tomorrow being Saturday and Sunday.

Thank you

Regards
Shobha

[protected]--
From: 'BM BADE'
Sent: Thursday, August 8, 2024 4:50:42 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Mam

Greetings from Reliance Digital.

As per your given confirmation on call, your concern regarding your WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST repair request has been addressed and resolved.

Sincere apologies for the delay which happened and we will surely work on your feedback to improve our services.

Thanking and assuring you best of our services always.

If you found any further issue in the product please feel free to write again for any required support.


Regards
Yunus Shaikh
CEO’s Desk
Reliance Digital Retail Limited

On 8/8/2024 4:29 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

I express my sincere thanks for expediting my request on priority.

Your technician visited my residence and have repaired the Refrigerator.

Thanks.

Regards
Shobha

From: 'BM BADE'
Sent: Wednesday, August 7, 2024 2:51 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Sir

Greetings From Reliance Digital.

First and foremost a sincere apology for the inconvenience you have faced.

As discussed on call regarding your WHIRLPOOL FF 500L as per update received from concern team today we will received the required and tomorrow we will align the engineer on top priority and resolve the issue.

Sincere apologies for the inconvenience cause to you.

Please be rest assured we are expediting the process to get your issue resolved at earliest.

Kindly find the complaint number for your reference - Complaint No :[protected]


Regards
Yunus Shaikh
CEO’s Desk
Reliance Digital Retail Limited

On 8/7/2024 1:59 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Shirin,

Thank you for your mail.

We are yet to get update on the mail.

Please understand my problem.

Regards
Shobha

From: 'BM BADE'
Sent: Tuesday, August 6, 2024 5:58 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected] conmplaint lodged on 01.08.2024

Dear Sir,

Greetings from Reliance Digital.

With reference to your email regarding product: WHIRLPOOL FF 500L Refrigerator

We sincerely apologies for the inconvenience you had.

We have shared your concern to our respective team and they are working on the same.

We request you to kindly allow us time our team will get back to you with the further update.

You being are our esteemed customer, your concern will be resolved on priority.

For your reference we have registered the complaint and your reference the complaint number is[protected]

We appreciate your understanding and cooperation.

Regards,
Shirin Shaikh
CEO’S Desk.
Reliance Digital

On 8/6/2024 5:27 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sirs,

Please refer trail mail below. We have received from your Reliance digital that the parts are not available, how long do we wait?

Without even visiting/checking the machine, they say parts are not available.

Hope to get a positive reply from your end.

Regards
Shobha

Quote”
Dear Sir,

We have received call yesterday evening saying that parts are not available, hence it is delayed. I do not know what parts, technician has not visited, he does not know exactly what part has stopped working.

Reliance and Whirlphool both are harassing us. 6th day, no call from the technician for the visit. Does it takes 5/6 days to make the parts available.
See below how they are dragging the issue. This is because, we are continuously following for the repairs. Because when the customer follow up, companies (employees) don’t like it. Similar instance, we had faced earlier also.

Date Timeline

01.08.2024 : Our service team will align technician for your location at the earliest with prior appointment within 72 hrs.
03.08.2024 We request you to allow us 24 hours timeline.
05.08.2024 We request you to allow us 24 hours timeline.
August 5, 2024 7:18 PM We request you to allow us 24 hours timeline.
[protected] hours


My mother is a cancer patient, and we need to store chemotherapy injections, that got spoiled because we could not store it – we have lost around 72000/- towards the medicine.(not usable)

I do not want any of your service. Please refund the amount which we have paid towards the purchase of Fridge.

It is high time now, I am left with no option to approach Customer Grievance cell.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

Unquote”

From: Shobha Shetty
Sent: Tuesday, August 6, 2024 4:54 PM
To: 'Reliance Digital' ; Helpdeskindia generic mailbox
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

I don’t want any excuses nor sympathy, want the machine to be repaired today only.

We have paid for the product, Reliance nor Whirlphool has given free to us.

Regards
Shobha

From: 'Reliance Digital'
Sent: Tuesday, August 6, 2024 4:51 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As Discussed with you on your number: [protected] from our land-line number:[protected] at 07:15 PM, Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.

Service Request: [protected]

Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Sandipan Sadhukhan
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

On 8/6/2024 12:59 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

We have received call yesterday evening saying that parts are not available, hence it is delayed. I do not know what parts, technician has not visited, he does not know exactly what part has stopped working.

Reliance and Whirlphool both are harassing us. 6th day, no call from the technician for the visit. Does it takes 5/6 days to make the parts available.
See below how they are dragging the issue. This is because, we are continuously following for the repairs. Because when the customer follow up, companies (employees) don’t like it. Similar instance, we had faced earlier also.

Date Timeline

01.08.2024 : Our service team will align technician for your location at the earliest with prior appointment within 72 hrs.
03.08.2024 We request you to allow us 24 hours timeline.
05.08.2024 We request you to allow us 24 hours timeline.
August 5, 2024 7:18 PM We request you to allow us 24 hours timeline.

My mother is a cancer patient, and we need to store chemotherapy injections, we got spoiled because we could not store it – we have lost around 72000/- towards the medicine.(not usable)

I do not want any of your service. Please refund the amount which we have paid towards the purchase of Fridge.

It is high time now, I am left with no option to approach Customer Grievance cell.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

From: 'Reliance Digital'
Sent: Monday, August 5, 2024 7:18 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As Discussed with you on your [protected] from our landline number [protected] at 07:15 PM, Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.We request you to allow us 24 hours timeline we will update you at the earliest and resolve your issue on priority

Service Request: [protected]

Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Amol Khokale
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

On 8/5/2024 2:33 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Vasudha,

I am very much available on this below mobile No.

The reply given by you is ridiculous, you still want that we should wait for another 24 hours. I have lodged complaint on 1st August 2024, your 72 hours and 24 hours are not getting over.

If you are not able to provide any service to us, please inform you, we will find out our own source to take up the matter directly with Whirlphool.

We will not contact you and waste our time.

If the machine is not repaired by today evening, we will definitely contact the higher authorities of Whirlphool, and even take up the matter with Customer Grievance cell – then let it take its own time in solving.

Regards
Shobha

From: 'Reliance Digital' [protected]@ril.com
Sent: Monday, August 5, 2024 2:01 PM
To: Shobha Shetty SHOBHA.[protected]@ewacalloys.com
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As we tried to calling you on your [protected] from our landline number [protected] at 01:57 PM, but the call was not connected. Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.

We request you to allow us 24 hours timeline.

Service Request: [protected]
Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Vasudha Saxena
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

From: Shobha Shetty
Sent: Monday, August 5, 2024 9:59 AM
To: 'Reliance Digital' ; Helpdeskindia generic mailbox
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Sandipan,

After the concall on Saturday evening none of the ResQ team has contacted us.

I hope atleast today the technician will visit to rectify the machine.

Regards
Shobha

From: 'Reliance Digital' [protected]@ril.com
Sent: Saturday, August 3, 2024 6:18 PM
To: Shobha Shetty SHOBHA.[protected]@ewacalloys.com
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience being caused to you.

As discussed with you over call on contact number :([protected]), Your complaint is already raised and escalated to our resQ service center team. We have taken follow up with the team and they are working on it.

As we discussed over conference call with our service team manager, he will connect with you directly and update you that by when technician will visit. We request you to allow us 24 hours timeline.

Service Request: [protected]
Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Sandipan Sadhukhan
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

From: Shobha Shetty
Sent: Saturday, August 3, 2024 4:51 PM
To: 'Reliance Digital' ; Helpdeskindia generic mailbox
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Sir,

Inpsite of request and reminders, today being the third day of my complaint, your technician has not turned up.

I may get a reply saying tomorrow is Sunday, and all the employees are on leave.

Such a Pathetic service from Reliance Digital - even after paying extra money for the service.

Request Whirlphool to please look into the matter – when the customer has paid a huge amount for the purchase of appliance and it is of no use. Please refer the trail mails – you may get to know since when I have been facing issues in the Refrigerator.

Please help us in getting the replacement of the machine, I am fed up lodging complaint and pleading for service.

Would never recommend anyone to buy Whirlphool appliance and not to buy anything from Reliance digital.

Regards
Shobha D Shetty
Ewac Alloys Ltd
Asst.Manager – Legal and Finance
Mob. [protected]/[protected]

From: Shobha Shetty
Sent: Thursday, August 1, 2024 6:06 PM
To: 'Reliance Digital'
Subject: RE: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected] Complaint Number:[protected]

Dear Sir,

This mail is just to inform you that 72 hrs is too long a period for repair of equipment – It is impossible for a working women to manage without a refrigerator.

Request to you to please take it on priority to get it rectified at the earliest possible time.

Regards
Shobha

From: 'Reliance Digital'
Sent: Thursday, August 1, 2024 4:33 PM
To: Shobha Shetty
Subject: Re: [External]RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

Dear Shobha,

Greetings of the day from Reliance Digital.

We sincerely regret for the inconvenience caused to you.

As discussed with you over the call on contact number ([protected]), we have taken your complaint with our resQ service center team regarding your (WHIRLPOOL FF 500L IFINVCNVPLTN 515 ALPST).

Our service team will align technician for your location at the earliest with prior appointment within 72 hrs.

Your Complaint Number:[protected]

Looking forward for your continued trust and valued relationship with Reliance.

Thanks & Regards,
Sandipan Sadhukhan
Customer Support Team-Reliance Digital
Toll-free helpline no.:[protected]am-9pm)

On 8/1/2024 3:45 PM, Shobha Shetty wrote:
Caution: The e-mail below is from an external source. Please do not open attachments or click links unless this email comes from a known sender and you know the content is safe.


Dear Sir,

This is the fourth instance, where we are facing the similar problem in our Fridge.

We have lodged the complaint today.

Regards
Shobha

From: Shobha Shetty
Sent: Wednesday, July 26, 2023 5:30 PM
To: Helpdeskindia generic mailbox ; [protected]@ril.com
Subject: RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

From: Shobha Shetty
Sent: Wednesday, July 26, 2023 5:21 PM
To: Helpdeskindia generic mailbox < >; [protected]@ril.com
Subject: RE: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

Dear Sir,

We have put second complaint to Reliance Digital i.e. on 20th July, 2023, Technical Person came to check on 21st July, 2023 said that Fan is not working and this has to be replaced, till date he has not turned up.

When we called him up, he said the Fan is not available, once it is available will come and replace. Is this the service execpted from such a reputed company like Whirlphool.

Fridge is a necessity, and if it does not work, all the kitchen and household work is hampered, and that too when you are a working women.

Inspite of buying such a costly item – costing more than 60K and not even a year for the purchase, we are facing such issue.

I do not know such a reputed company like whirlphool, when the customer is writing mail, you do not have the courtesy even to reply to us.

The Fridge has to be replaced – if it is giving problem within a year.

Or we will have to find out other source of complaint.

Regards
Shobha Shetty
Asst.Manager – Finance & Accounts
Mob. [protected]/[protected]

From: Helpdeskindia generic mailbox
Sent: Monday, June 19, 2023 11:51 AM
To: Shobha Shetty
Subject: [EXT] Re: WHIRLPOOL FF 500L IFINVCNPLTN - [protected]

CAUTION: This email originated outside of the company. Do not click links or open attachments unless you recognize the sender and know the content is safe. NEVER provide or enter your network logon credentials when asked through an external email or website. Please feel free to forward suspicious messages to [protected]@ewacalloys.com

Dear Customer,

Greetings from Whirlpool!

This email is in reference to your communication with us. At the onset, we thank you for writing to us and sharing your concern with us.

To assist you further, please provide us with your registered contact number and residential address.

Looking forward to a prompt reply.

Thanking you and assuring you of our best services and attention at all times.
Warm Regards,
Whirlpool Team


On Mon, Jun 19, 2023 at 10:28 AM Shobha Shetty wrote:
Dear Sir,

We had purchased WHIRLPOOL FF 500L IFINVCNPLTN from Reliance Digital – on 14th October 2022.

On Thursday, 15th June, 23 the Fridge suddenly stopped working – no cooling, but the Freezer was working and on Friday 16th June, 23 morning, we could hear a hooting sound from the Freezer.

Meanwhile, we had already lodged a complaint with Reliance Digital, and the technician visited in the Afternoon on Friday 16th June, 23, checked and said that the fan is not working it has to be replaced. The Sound has stopped now.

We would like to just bring to your notice that it is not even a year, we have purchased the Refrigerator, it has started giving problem. Once the part is replaced, its like an old machine.

We have been using Whirlphool products since long, we have a whirlphool washing machine, which never gave us any problem since last 6 years.

Since we had trust on Whirlphool products, we went for such a higher end Refrigerator.

I humbly request you to please replacement Refrigerator instead of repairing it.

Hoping to get a favourable reply.

Regards
Shobha Shetty

Hi, iam Jalaludeen Ahamed, we have gifted with whirlpool 3d cool 1.5 ton split Ac on June 2019, which was purchased on 05 jun 2019 on Whirlpool store. We have received the bill for the same on that time, but unfortunately bill was missed, my Ac had a functional problem since March 2024 for which I have raised a complaint multiple times but few service person attended and said without bill we can not proceed even through whirlpool customer care they said they can't provide bill. And was rudely harassed by your service person. Even the production date of the product was not exceeded the warranty period we don't how they treat us. I need a duplicate bill, I can share you the product detail in the attachment, you can find the genuinity of the product and arrange for the service immediately.

This is to bring to your attention, a matter that I as a customer have been dealing with for months.

I purchased a whirlpool refrigerator this year and purchased an AMC for additional warranty coverage.

To our surprise, we were informed that the warranty expired in march 2024 - which was not right as we had invoice for January 2024.

After following up with the customer service team and countless calls and emails, we provided everything from Invoice to model number and what not.

Even as of now, I don't see any progress in the matter and have not received any confirmation or communication on whether the warranty was updated or not.

This is not the right spirit in which customer support should operate as this ruins our trust on whirlpool as a brand - when it cannot keep its inventory updated and warranty details mapped correctly.

As I am at the brink of frustration, due to this, I request you get the warranty updated as soon as possible.

I demand your utmost attention to the matter and solution to our grievance which has been rolling over for months.

I bought a refrigerator 6/09/23 which stopped cooling down since last 2 months. Lodged a complaint through email and also went to the store for the cause, a technician was sent to repair a fridge he said new gas gas to be filled since old is creating problem he replaced it but still it's not cooling and working at all. There is a heavy condensation in the fridge and big water droplets are falling on vegetables and other items kept in the fridge. I called and asked technician to file for return for the product as it is faulty he said company has returned the complaint and aren't responding which is saddening and time is passing without seeking any resolution. I am feeling mentally harassed by all this tedious experience. The technician treating my home like an experiment labour. My food items getting spoiled everyday. I want whirlpool to replace my fridge as soon as possible

I bought one whirlpool brand washing machine directly from Company through online, vide their Inv. [protected]/[protected] under exchange scheme of my old machine at an estimate of Rs.3950/- (shown in the invoice). Before ordering I got their email confirming that the exchange price will not get deducted from bill and shall get refunded after completing the pick-up of old machine. I had also sent photos, videos through their DIGI2L app and got an assurance of pick up on Sat, 22/06/2024 between 10 to 12 noon, although they deducted Rs.500/- without showing any reasons. I did agree even that too, since I have got space constraints at home. Nothing happened on 22/6/2024 as they promised; they haven’t paid me, nor picked the old machine.

Since that day, it was an ordeal for me. The contact phones and email id given by DIGI2L was not reachable and what you get in response by email was a systemic and irresponsible reply stating issue will be resolved in 5-6 days. I contacted whirlpool customer care over phone (takes minimum 30 minutes to connect) and email, who never give any complaint Number, nor the contact details of right authority and are only good to act apologetic every time. I spoke on several calls to their Sambasigudu, Siva, Syed Moinuddin, Prince, Pushkar Pandey, Vinay, etc., etc., and they were only fooling me assuring immediate resolution from Day one.

I would therefore register my strong complaint that the company, whirlpool deliberately cheated me by offering a fake exchange deal to sell me their product. They had no intention to take back my product or pay me from beginning for the fact that they neither deducted it on invoice nor bothered to pick up as assured and even after my follow up for many occasions in the last one week. I demand the following:
1) They shall pay me the assured amount of Rs.3950/- at once and take back the old machine.
2) A rent charges of Rs.100/- per day shall be given from 15/06/2026 till pick up date for the responsible storage on their behalf.
3) A minimum of Rs.5000/- for the enormous time spent with them for no avail.
4) A minimum of Rs.10, 000/- towards the mental harassment by false assurances in spite of their pre-determined decision against exchange sale.
Please find (1) Invoice of supply (2) email assuring pick up and payment after delivery of new supply (3) systemic irresponsible replies (twice) assuring resolution within 5-6 days (4) email assuring immediate action against my email.

It is not working from 14 May'24 onwards.
Multiple times called at company customer care no., No positive response is received. Mail is also dropped to company but no action taken as of now.

Mail attached for your reference.

Regards,

Ankush Jain
[protected]

Dear Sir,

Complaint No MUM[protected]
Dated: 27th May 2024
We are being Blackmailed by your Representative to criminal Extent of Paying Rs.36, 256 for the fault of Your Company Product - Air Conditioner that we have purchased with good faith being a American Brand.

LATER AFTER 15 DAYS OF REQUEST FOR LOGIC BEHIND LOOTING US THEY SAID TO pay Rs.20, 000 instead of Rs.36, 256 9 By Subhashish Dutta
Care Manager-Service Operations Support
Contact No:[protected] Toll-free[protected]
He is never available in the contact numbers he has given in the Emails sent to us.

We made the purchase as per the attached Invoice[protected], the Airconditioner was installed after a few days.
The 1st problem came within a few months 18th July 2022 and after around 30 DAYS the ISSUE WAS RESOLVED.
.
We were advised to take a Extended Warranty from the Whirlpool Executive which we did pay and got the Extended Warranty letter. We got a Digital Copy of the Warranty which mentioned the name of MR.ANISH AHUJA as your Company - Vice President - Service.

WARRANTY CERTIFICATE 0 Extended Warranty is valid till 13th March 2027.
Again now the Airconditioner is not working at all. We have given the COMPLAINT ON THE 27th MAY 2024.

I HAD TO FOLLOW UP ON DAILY BASIS AS THERE IS SOME COMMUNICATION ISSUE BETWEEN YOUR SERVICE DEPARTMENT AND THE MUMBAI SERVICE PARTNER AND THE MUMBAI WHIRLPOOL REPRESENTATIVE MR.SIDDESH BANDEKAR.

FINALLY ON THE 5th JUNE 2024 MR. SIDDESH BANDEKAR ISSUES A CALCULATION TO US WHEREBY WE HAVE TO PAY SOME RS 36, 256.

He sent the Paper saying to recover from Customer Rs 36, 256. As your company has no parts for the Airconditioner we bought just 2 years and 2 months earlier. He said you will give a other new Airconditioner.

All 3 Documents are given to Whirlpool:
1.) Purchase Invoice
2.) Extended Warranty Certificate
3.) The Recovery Letter sent by Mr. Siddhesh Bandekar of Whirlpool Mumbai.

We have suffered a lot to seek service from your Company each time for the past 2 years 2 months.

Till the past so many Days we are seeking Service and We need Free Replacement if part is not Available- Whirlpool

Order #[protected]
Date of order 02 June 2024
Delivery date 04 june 2024
Address
Varun Talwar
House no f29 secound floor south city 2 gurgoan [protected]
Gurugram - Haryana
122018
India
Payment Info
Note Payable ₹26, 770.00 (1 x)
My order was supposed to deliver at 4 june but nor whirpool deliver my order nor they are refunding my money i tried to call them so many time but they are not even responding

RIKKI ARORA

F 26 7TH FLOOR SECTOR 7

PLOT 7 BRAHMA APARTMENT

DWARKA NEW DELHI

PIN 110075

[protected]

To MD

To CEO

Whirlpool of India Limited,

Plot No. 40, Sector- 44, Gurgaon – 122 002

[protected]
[protected]

Date: 31.May.2024

Dear Sir

I wish to complain about My _WHIRLPOOL REFRIGERATOR service team (WHIRLPOOL REFRIGERATOR, WHI-REF IF INV CNV PLATINA 455 STEEL ONYX 3S - 21300 that I purchased on 27 FEB 2021.

I am complaining because in complete past two years i am facing this problem as 6 to 7 times Refrigerator parts

had been changed but still same problem has come again and again and I requesting for new refrigerator

then company is asking to pay near about 20000/- which i refused and still my refrigerator part has not changed.

complain registered on 20th April 2024 still no resolve over to 2months

very very bad service from whirlpool and no resolve of problem bad product quality

By 52 TEMP of Delhi without refrigerator how one family stay, I very very sad to get the product from you

only you people say sorry nothing else very bad service.

I look forward to hearing from you as soon as possible to resolve this problem.

I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

Sincerely,

RIKKI ARORA

[protected]

I .I. Malaysinghamahapatra. I purchase .whirlpool 135lt ... I have compressor issue.
For rectification I need duplicate copy
Bxoz without bill I can't got home rectify.
Please send me copy of bill on my email I'd .. [protected]@gmail.com
I have of purchase on 2016 year. .
Than ..facility of defects rectification should be without bill.

Complaint on29march not solved due to mischief approach of service team allocated in my area.he is demanding extra money even after informing that I am AMC customer, and he is deliberately delaying my case since he told that whirlpool doesn't pay any money for gas charging to service team so customer should pay.till today, he has cheated the south team also by giving them false promises that my case will be attended but it was never done.
He is continuously saying lies, false things to me and whirlpool.i got this ac for 21000, paid 10500 for AMC and never got any benefit from this defective AC .since three years, I am suffering .
Pls provide me a new ac or refund full amount as this technician team is useless and un trustable.

Not servicing my microwave oven

High tech solutions Trivandrum Kerala
Work order 2415 dated 010/04/2024 bill enclosed
rude behaviour with customer
refusing to service my oven

I have purchased split ac before 2 year and 2 year I m facing 20 times ac problem
I forget this company services

I have raised service request 17 March, technical person came and without resolving issue he has collected the charges and he told there is part issue will raise request to company for part ls once we get will come and fix the issue. After few days ticket closed without information and then I called to customer service centre they were there no opend request, I have raised new request at 28march they it'll take 4 days to resolve issue. But not at all closed till now daily calling and asking for resolution 8th April. But issue not all closed i'm very disappointed. Whirlpool not giving better service in villages.
At final service telling it'll take another one week to resolve issue but now I don't have trust will they come or not.

Inspite of repeated requests & reminders, after 5 day from registration of my complaint for my washing machine (Within warranty period), There is no resolution against my complaint no. RAJ[protected] dt. 24.02.24, I am repeatedly receiving the calls only from HO but their is no solution at all. surprise to see the worst services provided by Whirlpool after a assurance of resolution within 24 hours to customers as per documents & huge advertisement and I did not expect this type of service from a worldwide reputed company & it is cheating and misguiding the customers. I would like to request to all my friends/well wishers to avoid any purchases from this type of fraud company who is not committed to customers after sale.

The company has not provided for a replacement of parts and also deny in relapsing the machine with a new one. They are just giving deadlines after deadlines to repair...but are failing in there commitments.

This mail is regarding the poor customer support from the authorized service partners of Whirlpool in the name of SRI VIJAYALAKSHMI REFRIGERATION operating from Nagercoil.
For you to understand the issue, I would like to brief you on my worst experience with the service people as noted below:

(i) Purchased in October 2020(Whirlpool, AC, 1.5 Ton 5 Star Split Inverter), I have paid Rs. 4450 towards installation and stabilizer costs on 27/10/2020. ( Though it was an inverter-based model, we were forced to have the stabilizer by the technician.)

(ii) Within two months of installation (07/12/2020), we had a problem, the technician visited and said that the insulation was not properly done during installation and charged us for repairing the same. Bill was Rs. 4200 ( includes a stand for AC worth RS. 2000). Installation fault within two months to be noted.

(iii) There was a problem again with cooling, so the technician came and said the Gas is lost and has to be filled. Gas loss within one year o[censored]sage to be noted. This was informed to the Manager of the concern (Sri Vijayalakshmi Refrigeration) and with his knowledge, gas was filled ( 20.08.2021) and the technician gave a guarantee for two years that refilling of gas would not be required.

(iv) Even before the expiry of the oral guarantee period, we faced the same problem (no cooling), informed the service partners and the technician came ( a different person). He informed us of the possibility of gas leakage either in the floor or in the coil and was not able to locate it exactly. He said only if the gas is filled, he can decide that..viz..if it didn't leak again - its a floor problem, and if it still leaks, there will be a coil problem. He asked us to go for direct replacement of coil, which would cost us around 11000 rupees on the safer side. I seriously doubt, without being sure of the thing that the problem is with the coil only, how are we being expected to spend so much on that? So, we asked him to fill the gas first and locate the issue. He did the same and charged us Rs. 3300 for this purpose (12.05.2023). This time, Once Gas filling is done, they claim the guarantee is only for 3 months.

(v) We were out of the station and came today (10.1.2024), again there was no cooling in the AC, (for the third time). When contacted with the service people, they sent the same person again today, he said again there is no gas in the outdoor unit. He wants us to fill the gas and replace the copper coil and was continuously giving pressure to go for 3 years AMC. He says that AMC will cover the gas filling charges too this time. I wanted him to do the needful mending this time free of charge ( because the previous filling was done only for him to get clarity on locating the fault) and said that we would go for AMC after a couple of months.
He never understood and denied the option. There was no use connecting to the technical manager as well. Furthermore, the manager was so reckless saying that, "wherever I go, I should come back to him only for servicing; since he is the only service partner available for Whirlpool in Nagercoil". Even after saying that, in such a case of worst support, I shall dispose the AC and go for another company also, he asked me to "go ahead". He wasn't bothered at all. And to my dismay, the technician today (10.01.2024) made an open statement that this kind of problem is very frequent with Whirlpool ACs. IS THAT TRUE?

I would like to make a mention here that I do have another Whirlpool AC in the same location which has not had any problems for these three years. Hence I understand that the real problem is with the initial installation itself of this unit and these technicians are not ready to accept it. Moreover, they are not able to identify the exact issue and they keep cheating the customer, trying with options of changing or repairing one after the other, and we are being charged highly as well, for all their mistakes. And now, as we are questioning them, as the final resort, they are forcing us to go for an Annual Maintenance Contract (AMC). The hidden reason which I believe is, that any fault they make, Whirlpool company will bear the charges, and we, customers are not going to question them.

Hereby, I would like to register a strong complaint against this agency in Nagercoil in this regard so that at least in future they will not be so lethargic in discharging their service. At the same time, I also would request Whirlpool to look into this issue from my side and get me the proper resolution. "Re-installation of the outdoor unit, free of cost" was my previous request to the company, but now, after my experience with their worst respone to the customer query, which is quite tormenting, I would request for a replacement of the entire unit or full refund of the purchased item, so that I shall not face any problems of this kind in the future I anticipate an early intervention from your side to settle this issue because, CUSTOMERS CANNOT BE TAKEN FOR GRANTED.

Though the above described complaint, mailed to the customer service team was acknowledged by them, no proper resolution is provided till date. They talk about the warranty terms, which has no meaning when the product itself is faulty. In spite of a continuous follow up and even after escalating the issue till the level of CEO of whirlpool, they do not care about the customer dissatisfaction.

Anticipate that this representation at least reaches the person concerned and provide me with a proper resolution.

I have raised a ticket on 14th january 2024 and till now I have not got any call or update regarding my problem and again I have raised a ticket then i came to knew that my ticket is already got closed without solving my problem they have closed my ticket and I have faced alot of problem. My ticket no. BHU[protected]
Very bad experience faced alot of problem
Solve my problem asap
I have raised a new ticket now

Dear Sir,

Good Afternoon,

My name is Srinivas D, Iam a resident of Chennai, I have purchased Whirlpool Washing machine, Micro Wave Ovan, and Side by Side 605 Liters Fridge on 3rd December 2020 from Girias, Chennai virgumbakkam branch.

Within two months, the Fridge which we have purchased have started to give problem, whenever we open and close the right side door of the fridge, we started to hear a loud noise from the bottom of the right side door .

We were shocked and immediately raised complaint with the customer care and explained about the problem.The service engineer has visited and inspected the product and did some repair work and informed that the problem has been rectified.

But the problem has not been rectified. We have experienced the above mentioned problem frequently .We used to contact the customer care and the same procedure which i have mentioned above has been followed by Whirlpool.

We got Fed up and we have requested Whirlpool either to rectify the problem or to replace the faulty fridge provided to us in the month of August 2021 when the product was in warranty period. There was no proper response from whirlpool.

Till Date the problem has not been solved.

Even today (28th Feb 2022) we are experiencing the same problem. When we contacted the customer care they informed that i have pay Rs.800 rupees as visiting Charges because the warranty period for my fridge has been expired.

You Can go thru the our complaints history to know from when we have started to face the problem.

I would like to inform that a faulty fridge has been provided to us and when we informed about the problem to your authorized service engineers has done some temporary repair works till the expiry of our warranty to avoid the replacement .

I had a very good reputation on Whirlpool, and because of that i have purchased all my home appliance from Whirlpool.But Whirlpool has made be to regret for the decision i have taken in purchasing the home appliances form Whirlpool.

I have paid around 60000/- for the Faulty Fridge which was provided by the Whirlpool.

Sir, we need your kind intervention in this regard.

We had good opinion about Whirlpool, but we have been treated very badly

Hope we will get justice from Whirlpool thru your kind intervention

Regards

Sirnivas D

[protected]

Hi Team,
I called customer service number[protected] for whirlpool refrigerator and whirlpool washing machine general service. checking my availability, I gave an request appointment for Tuesday Morning(12/13/2023). But the service person Raghunathan .M contact number - [protected], called me and talking roudly and telling that when he is free that time only he will visit for service. Again we requested for Thursday morning(12/15/2023) time service since we both work in MNC and will not be at home after 12pm. The person talked too badly and told he will not do any service for me.

So again I called to customer care number and informed about the service person rough behavior to me. But the customer care lady also talked badly and telling no service will be provided for me. Really got very disappointed and worst experience. I don't know that this customer care is behaving same to all customer.

Please provide a solution as soon as possible.

Thanks,