Whirlpool India Complaints & Reviews

I bought a whirlpool washing machine in Nov 2021. I revcieved my product on 22nd Nov and it got installed on 28 Nov. After 3-4 months the machine started giving me troubles I registered my first complaint on 9 th of March.Now from last 10 days i am constantly complaining to them about the product they are giving me replacement but they are charging me 40% depreciation charges when my product is in warranty. In the period of 1.5 years 5 to...

A Whirlpool 7.5 Kg 5 Star Royal Plus
Fully-Automatic Top Loading Washing Machine
(WHITEMAGIC ROYAL PLUS 7.5, Grey, Hard
Water Wash) | B082FJ9RS7 ( B082FJ9RS7 )
HSN:84501100 WAS PURCHASED BY ME THRU AMAZON VIDE Order Number:[protected] Invoice Number : SBOB-251296
Order Date: 13.02.2022
HOWEVER FROM THE BEGINING IT IS GIVING CONSIDERABLE VIBRATIONS WHILE DRYER GETS START. WHILE RINSING IT RUNS VERY SMOOTHLY BUT AS SOON AS IT SWITCHES ON DRYING POSITION VIBRATION STARTS TO MOVE MACHINE IN ALL DIRECTIONS.

I buy a new Ac from whirlpool.they mentioned the installation date is 21th May. But Still Now nobody give a proper response. Worst service

My refrigerator compressor has been damaged which should be replaced which is in warranty. But my bill is missing so i need duplicate bill .can u please look after my problem

I bought a bran new in flipkart in 2019 june with a 430 liters capcity. It was getting huge noise frequently and there is no proper support from the company it is making a huge noise and the technicans have no knoledge of issue such an service this company providing to customer in rural area.

I have purchased whirlpool AC in Jan 2022 and the installation was not done correctly by the whirlpool technician, i have raised the complaint for the same to the whirlpool

During May 2022, i faced issues with AC cooling and again i raised complaint for the same

Now again i faced the same issue and raised the complaint for the same IND[protected], the technician found that the AC gas has been leaked from the coupling due to incorrect installation
and now i have to pay charges to get gas refilled

Due to improper installation i am facing multiple issues with the AC right from the start which is such a bad and hectic experience with whirlpool

I want to escalate this issue to whirlpool and want my AC to be fixed ASAP by the whirlpool

We have Whirlpool 7kg fully automatic top load washing machine (whitemagic premier 702SD) and has recently not taking water. I called the on the Toll Free number [protected] and registered a complaint for the issue. However no SMS or anything was sent to me for confirming that a service was requested. I received a call from technician check about the issue with the machine which was duly provided. Technician came at around 4:00 pm when I wasn't at home and coordinated via phone. He checked and verified that Water Inlet Valve need to be replaced and I asked him to replace it and check the price of the part. He informed me that it cost Rs.2200.00 and his charge Rs. 350.00. I told his that the cost of the part is too high and check online were the range starts from 399.00 to 1050.00 for which he said they are all non branded spare parts and might harm the machine. The part which he has said was original and genuine whirlpool spare part. I asked him to replace and informed my wife to pay him. He said he has already replaced it and check if it was working. I doubt if he replaced orignal and genuine part which is seal packed as he didn't show what he is replacing and when he replaced it. Just he gave my wife the damaged Valve. We paid him 2500.00 after which he left and after sometime I check with my wife if he gave the receipt for the amount paid towards spare part and the service charge. The technician didn't give any kind receipt nor bill for the service he did. I called the technician immediately and asked him to provide me the receipt for the paid amount. I was provided with the receipt nor bill.

I request you to please look into this and resolve it ASAP.

Technician Number: [protected]

Further I do not have any photo's, video or any bill etc to share.

Regards,
Manoj
[protected]

I purchased above washing machine in 2017. Two days back the machine stopped taking water and we requested a service request by calling on the toll free number [protected]. I received a call promptly from the technician and informed him about the problem with the washing machine. Technician came at round 4:00 pm and after checking he said that the inlet valve is not working which needs to be replaced. As i wasn't at home he called me and informed me about the problem. I asked him to replaced for which he said that he has already replaced it and also checked that it is working. I asked for the cost of the valve he said it costs Rs. 2200/- which i felt was too costly. I immediately checked online and said that i see the cost of valve ranges from Rs. 399.00 to Rs.1050.00 he said they all are non branded hence are priced low. Further he said the one he replaced is genunie whirlpool spare part hence it is priced high and has warranty of 6 months. However since we were facing problem i asked him to replace it. The technician didn't show my wife if the spare part he replaced was original and if it was a seal packed item. He left immediately after replacing the item after checking if it was working. My wife paid him Rs.2200.00 for the spare part and Rs.300.00 for his visit charge. He didn't give any bill for the part and for his visit charge not a warranty card for the item he replaced. I think the technican has over charged us and also doubt if he has replaced original whirlpool spare part.

Request to look into this and do the needful.

The technician number is [protected]

I do not have any proof to attach as no SMS was sent nor any bill was issued for spare part.

Regards,
Manoj
[protected]

Dear Sir

Ref to Flipkart order no :OD[protected]

This is to inform you that I had purchased split AC of whirlpool India from Flipkart.com site above order number
and received AC on 25.04.23 and installed on 27.04.23. After installing itself facing issue with the AC like cooling issue so technician checked and
told that there is no cooling gas in the AC so log a complain with the Toll free number[protected].Again cooling gas has been received on
May 2 2023 and refilled the gas, still the issue presist and agin raised log with Toll free number. Whirlpool technician con-call with local vendor and sopken
but the local whirlpool vendor is talking rudly to me(Customer) from that day i haven't received any update from anyone from the whirlpool team.
I am disappointed with them to follow up to repair it as it was newly purchased. I had purchased it to overcome such a hot day but it was not benificial at all.
Rather to create more problems.

Raised multiple request but not received and update for those case.

Request to please replace the AC Asap and please respond to this case.

Register Mobile number : [protected]/[protected]

Regards
Prabhakaran
[protected]

Purchased Comprehensive AMC Plan for AC on 25-May-2022 through online and received SMS and order no as AMC-117219. Attaching a screenshot of the same, I had not receive any copy and when I try to raise a service request, they are asking for an order copy and your customer care team is not able to help on this.
Sent Email on the same to [protected]@whirlpool.com,
[protected]@whirlpool.com dated 29-Apr-2023. Your team has Asked for Transaction details and sent the same from then i don't see any response from them.
Respond ASAP as AMC will get completed by 25-May-2023.
I have call recordings which i had with your executives. Please let me know i will share those aswell

Order #[protected]. It's been 5 days my washing machine not received yet. The customer support is clueless on where my product is. Poor tracking process.

May I please request you for the duplicate bill of the replaced model 305, IMFRESH INV PRM HC-E 4S GREY Titanium. [protected].I am facing some issue in the model now, and my bill has lost in an incidence of theft at my office.

I shall be highly obliged to you if you do me the favor of issuing a duplicate bill

Please share the bill to my email address: pal.[protected]@gmail.com

I have purchased whirlpool fridge which has compressor guarantee of 10 years in 2018. Fridge is not working as compressor is not working now and I have lost the original bill. This fridge has been replaced once in August 2018 as well and company should have all the required details. But service centre guys are refusing to replace the compressor without bill.

I had bought new Split AC but it found defective. Raised issue against it but still not taken care of or replaced. Service is very bad .

I am writing this to express my disappointment and frustration with the fridge that I purchased from your company two years ago. I have been facing frequent problems with the fridge, and it has been causing a lot of inconvenience to me and my family.

Despite my repeated attempts to reach out to your service team, I have not received any response or assistance from them. It has been five days since I raised a complaint about the fridge, and I am yet to receive any update on when someone will attend to the issue.

As a customer, I have always trusted your company and have been a loyal customer for many years. However, the lack of response and support from your service team has left me feeling disappointed and dissatisfied with your services.

I request you to take immediate action and send a qualified technician to fix the problem with my fridge. I also urge you to improve your customer service, as this experience has left me with a negative impression of your company.

I hope to hear from you soon and get this issue resolved

Hi Team,

Last month, my washing started making krrrrr sound while washing clothes, so i called the technician from authorized wirlpool service center : M/s Active Enterprises. The Technician said, that a sensor motor need to be change along with Bireat Operator. I agreed and while installing the parts, he opened the whole assembly of the motor along with the main motor and side motor. He even used a hammer to pull the mail motor from the drum.
Now after 1 month, the washing machine started mail the same sound again and now the technician is saying that a gear box need to be changed which is going to cost me 5000rs more. When i showed him the last month bill, he is denying that, earlier work is different from this issue, so no warranty/service and i have to pay the amount.
When i asked him, what does the gear box do, he explained me that gear box pully is attached to main motor which make the washing zigzag.
So that means last technician, when he pulled the complete assembly out and did not put it back properly, because of which gear box is not working properly.
But Active Enterprises is not ready accept the fault.
Please look into it. It seems the last service has worsen the issue.

We have taken AMC for double door fridge before 4 months ago. Refrigerator has heater issue begins hence we complained against AMC but service is not completed since 28th of March. There was not a good response regarding the heater replacement service.

I purchased the product[protected] after 3 months after purchased i got problem it's not cooling many times technicians are coming asking hot water and removing frozen ice and saying now it's ok..

Every month am getting same issue again they are asking hot water.. after few visits i got frustrated then they said issue with pcb with in 6 months they changed 3 PCBs ..

After warranty 13th month ang same problem thay are saying problem with pcb..
In warranty period only i asked for replacement they didn't done. Now they are suggesting u supposed to replace the product within warranty period..

Still today my issue not resolved
Please i need intervention and make it resolved as soon as possible
Thank you

Beenaveni srikanth
[protected]

Dear Team

Kindly help with duplicate bill for attached machine details at [protected]@outlook.com.

Regards
Jagan

Hi Team
I have lost my original bill for my Whirlpool refrigerator (whirlpool IceMagic). And from last few days I am facing compressior issue, today technican visit my home and he also confirmed that there is an issue in compressior.

This refrigerator purchased from Moithari, Bihar (pin - 845401) from Aditya Vision shop.

Please share duplicate bill on my email - [protected]@gmail.com and my contact number is- [protected]

Please share a duplicate copy of my bill on the email addre