[Resolved]  Whirlpool India — harrassment

Address:

Rohini, 110085

Kind attn: mr. Arvind uppal, chairman, whirpool india

Sir,

In continuation of my e-mail dated 19.7.2017, i received a call from mr. Aakash (From phone no.[protected] at 10.43 hrs.) today i. E. 20.7.2019 from whirlpool and he stated that the company would need 15-20 days' time to replace the defective machine. To this, i replied that my complaint has already been lodged 13 days ago and the company still needs 15-20 days time to replace the machine. I also requested mr. Aakash to send me an e-mail to this effect that the machine will be replaced by whirlpool within 15-20 days' time, who committed to me that he will send the mail to this effect immediately.

As can be seen, no e-mail has been received by me from your side as yet (I. E. By 22.15 hrs.) to the effect that whirlpool needs 15-20 days' time to replace my machine. It is indeed surprising that a company of whirlpool's repute needs a month's time to replace the machine. From my previous experience of conversation with mr. Gaurav dobriyal and mr. Sadiq, area manager, i can reasonably assume that whirlpool has no clear cut after sales service policy for the customers who were misfortunate to buy your company's product.

I would therefore request you to intervene in the matter immediately and replace the defective washing machine at the earliest so that my grievance can be redressed immediately.

Thanking you,

Yours truly,
(Sudhir sapra)
91-[protected]
C-26, baba banda bahadur appts,
Sector-14, rohini, delhi-110085 (India).
E-mail : [protected]@yahoo.com