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[Resolved]  Whirlpool India — Issues with Whirlpool split AC

I bought an Whirlpool AC from Vijay Sales in Nov 2020. It’s not even a year the cooling coil of the AC is apparently damaged. Throughout these 10 months, I have not received a single call from their end to get the AC serviced. Every time, I have called them they have logged a complaint and closed it without having anyone actually visit the house.

Finally in September 2021, the AC stopped working and I called them to have someone come and fix it. Their website claims visit in 24 hours but I had to make several phone calls for 2 days in a row to get the issue fixed.

The technician who came I don’t know what he did and the AC worked only for 2 weeks after that. He informed that company has to get a replacement of the cooling coil. I logged the complaint on 30th September and for the next 2 days I didn’t receive any phone calls from neither whirlpool nor the service center.

When I called whirlpool again asking for the status, they very casually said sorry and didn’t do anything. I requested to speak to the manager, the manager got me conferenced with the service center head who doesn’t manage the AC section and again no fixed dates or time provided by when the issue will be resolved. This is so pathetic with a brand like whirlpool. They also advertise that you can send a complaint to them on their help desk email and the funny part is no one has even acknowledged that mail till today.

The worst after service. After spending so much money, I am only getting to use the product for 10 months and in-spite of product being in warranty the company is not helping me at all. AC is not a luxury but a necessity for us as there are patients in the house who are having sleepless nights due to heavy hot flashes thanks to the medications.

Hoping I will get a help here.
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Nov 10, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2021
Whirlpool India Customer Care's response
Dear Team,

As checked the customer details are not available.

Regards,
Whirlpool Support
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