Whirlpool India — Pathetic Customer Care Service for Washing Machine Bloom 360

Within 5 months of buying a machine that costs 25, 300/-, the machine conks off suddenly. Snehanjali Electronics, Amboli, from where the machine is bought, lodges the complaint a day later than the day of complaint. And then comes the shock! For a new machine in the market, the AUTHORISED SERVICE CENTER DOES NOT HAVE SPARE PARTS IN A CITY LIKE MUMBAI. And we get this reply only after calling the personnel each time. We ended up going to Snehanjali Electronics who did not even have working numbers of the customer care. After spending 25 mins, they tell us the same thing Whirlpool India told us. Why should we wait for a week for service even in warranty period ? Just because we do not have an option ? This has lead to serious mental torture and monetary loss. I would really advise never to buy from Whirlpool again. And do not try Snehanjali either because all they both do together is start the blame game. The concerned person at Snehanjali even asserts that spare parts sometimes take upto 15 days to reach the destination. In 15 days, when a person can travel the world, today, a spare part takes 15 days just to travel from FARIDABAD to MUMBAI for a new machine model (If it was obsolete and 6 - 10 years old, we were even ready to understand the argument they put forward) ???? !!!