[Resolved]  Whirlpool India — pathetic customer service of whirlpool after sales

Address:	Rangareddy, Andhra Pradesh, 500035
Website:	www.whirlpoolindia.com/contactus

We had taken a brand new refrigerator (6th sense vita magic, 200 ltrs, tmc show room, hyderabad) and taken 3 years annual maintenance service (Amc) too by paying more than rs.3000/- upfront. Within 6 months, bulb inside the refrigerator stopped glowing. When i raised service request, a technician visited and said that bulb is not as part of amc contract or 1 year warranty and i have to pay additional amount to replace that. Just for the sake of replacing rs.100/- worth of bulb, he denied to provide the service. Then what's the use of paying rs.3000/- upfront for amc if they do not replace a single bulb which does not cost more than rs.75/- which is stopped working within 6 months. They might have framed the amc rules that bulbs and plastic parts are not covered under the amc but they could have replaced the bulb which does not cost more than rs.75/- to keep the customer satisfied but denied bluntly and rudely.
I tried to convince their hyderabad uppal branch staff mr. Venu and their manager mr. Ashok but they rudely denied my request. Then i tried to contact customer care at[protected] and there too one mr. Harshavardhan who is their floor supervisor responding rudely and denied to escalate the issue to the next level.
Then i tried to contact their corporate office using the numbers "+[protected]" but no one lifts the phone despite of calling n number of times for many a days.
Just for replacing a rs.75/- bulb, they are torturing the customers like this and one can imagine, what will happen, if any major parts gets damaged and needs a replacement or repair.
Where as i have another refrigerator with godrej, and with them too taken amc by paying rs.3000/-. They are very courtes and replaced bulb though they too have a rule of not covering plastic parts and bulbs etc.). This is where corporate can make difference by being flexible and customer oriented instead of blindly following the amc rules just for replacing a rs.75/- bulb.