[Resolved]  Whirlpool India — product - whirlpool refrigerator

I wish to inform you that i bought the above make refrigerator from m/s croma retail showroom - rajouri garden - delhi in 2013 (13/03/2013, 485 lts - double door) just before my retirement from leading oil co. I was having a very good experience with lg make for quite a number of years without any problem at all. This time as usual rep from croma convinced me to buy this product which is as per them is of world class quality. First in the year jan, 2017, some problem occurred, tech from your deptt came changed the pcb ui board/module and bill of rs5100/ was raised. Now all of sudden since yesterday ie 15/03/2018, the machine appeared to be started giving cooling problem. Today dated 16.03.2018, i lodged a complaint (Srn - d[protected]) in the morning and your rep came around 1200hrs. He checked the machine, suggested problem of cooling perhaps my be due to choking of gas pipe or oil may have come hence gas is not flowing through. For handling this job somebody from other deptt will come to handle it. I the meanwhile he suggested to have the voltage stablizer installed for better voltage regulation and protection of machine. Then he left. The other technician came at 1500hrs and attended the refrigerator. He straightway said the ccompressor is not working it needs to be replaced. He has given the estimate of rs7000/ towards charges for the job. Had it been under warranty period of 5 years, it would have been changed without cost, since its 2 days over 5 years, the cost has to be borne by us. Here i would like to say, its whose mistake. Is it the product which i bought in rs47000/ and keep on spending even the machinf is just 5 years old. Because it is just 2 days over n above the warranty period, i have to bear the the cost. Is it fair. As a senior citizen i am not satisfied at all or rather disappointed as no from your head office or other coordinator picked up the phone.in spite of repeated calls made by me. Now i am a pensioner, my humble request is to change the compresser without any charge. Otherwise my opinion is not to buy your companys product whose quality is so poor.