Whirlpool India — refrigerator defrosting problem

Address:

Mumbai City, Maharashtra

Dear sir,
Under the strict instructions from my client i hereby serve you the notice as under
1) my client as mentioned above under purchased the refrigerator as mentioned above at vijay sales sion branch on the abovementioned date.
2) my client after few days lodged the complaint that after defrosting after 3 days the water accumalated in the back tub/tray is overflowing. The technician came and changed the temperature of the fridge and made a statement that due to the temperature the water is not evaporating but overflowing
3) then after few days the water started to flow from the front door, again my client lodged the complaint and the technician didnot do anything instead told that whirl pool fridge operate in such way only
4) again my client lodged the complaint then the technician came and told that the when the water in the tub is accumulated it has to be removed manually after every 3 days and the water has to be thrown.
5) i hereby bring to your notice when my client's neighbour also has the same fridge but the water evaporates automatically, then why only my client has to do it manually. Secondly even in the instructions book it is not mentioned that the water has to be thrown manually not the sales executive during the purchase made such statements
6) now after repeated complaint no technicians nor any engineer visited my client nor attended my client complaint even when it is under warranty period
7) hence under the instruction of my client, i hereby serve you that within 15 days of this notice if there is no action taken from your end, you are liable to be prosecuted under consumer protection act for which legal consequence alone you are held to be responsible

Advocate mount mary nadar
Mumbai high court
[protected]