[Resolved]  Whirlpool India — Refund/Replacement of washing machine

Dear Sir/Madam,

I am Shivam Gupta, a dissatisfied washing machine client. I'm sick of complaining about the washing machine that was delivered on November 29, 2020. I must have complained at least ten times and even sought a replacement of the product due to a manufacturing problem, but you have yet to respond positively. Even the technician that came to visit indicated that the machine needed to be replaced, but I'm not sure what occurred because our complaint was ignored. After several complaints, we contacted the service centre, who stated that the shockers were causing the problem and changed them; nonetheless, our problem remained unresolved. The machine was vibrating violently from its position as if some crackers are bursting inside the machine.

We also have video proof of the machine not working properly, which we provided to the technicians, but they were uninterested in hearing our concerns, including Anshul, the allegedly "customer service head of Lucknow."

These customer service representatives have taken their disregard for us to the next level. I regret putting my hard-earned money into such a dreadful firm, whose after-sales service is even worse than that of fresh start-ups. I've been using IFB for 15 years and have never had a problem. Even my relatives use washing machines from various manufacturers such as Samsung and LG, and they have stated that if they have any problems, their concerns are prioritized and resolved swiftly.

I would never advise anyone to invest in a firm such as Whirlpool. My hard-earned money has been completely wasted.
If you want to have a tranquil mind, you should never buy anything from Whirlpool. Other companies, such as Samsung and IFB, genuinely care about their clients. If there had been an issue with another firm, they would have replaced the machine or returned the money because this is a manufacturing flaw.

I am a highly dissatisfied customer. The customer service is trying to suppress our voice by blocking our numbers, changing our house address, saying that everything is OK without even contacting us once. This is like a limit to how much one company can mentally harass their consumers.

For other communication, you can contact me at - [protected].