[Resolved]  Whirlpool India — Regarding Refrigerator

Dear sir/mam

I had purchased triple door refrigerator from G.S electronics, Dharampura bazaar, opposite. Mid town plaza, patiala on 31-oct-2015 as the occasion of diwali, I gifted this product to my sister for her 1st diwali celebration in laws.but I felt bad when they using that product after 6 months it's creates problem regarding cooling, heating and too much noise.when I contact with dealer where I buy this product he gave me the mobile number of concerned service man but he checked and service that product once, twice and thrice but unfortunately same problem has happened now, and the concerned area manager name harpreet is didn't pick my calls, I tried so much to contact that person and asked to his service man to arrange the call but no respond yet, well I am too frustrated to see this kind of intension by your company employee.so that would not be good for your brand reputation and also break the trust of customers.so I request to the whirlpool senior heads to please change this product or give my money back to switched some other particular brands like LG or Samsung.

I mentioned that concerned persons contact numbers.
harpreet-[protected]
Service man-[protected]

Thanks.
Sai Malhotra.
[protected]
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Nov 7, 2016
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support
Verified Support
Sep 17, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

Our team got in touch with you and you asked us to give you call back after a while with the product details.

Regards,
Whirlpool Support
Verified Support
Sep 20, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

As per your request we are offering replacement to you for which engineer is going to collect the invoice copy of the appliance and further required documents from you on Monday.

Regards,
Whirlpool Support
Verified Support
Sep 21, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

Our service technician have already collected the bill and required documents and have processed it for the further.

Regards,
Whirlpool Support
Verified Support
Sep 23, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

Your complaint is under process for further approvals regarding which we are regularly in touch with you.

Regards,
Whirlpool Support
Verified Support
Sep 26, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

We have processed the required documents for the replacement and will share further updates with you soon.

Regards,
Whirlpool Support
Verified Support
Sep 27, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

Our team is working on your concern and it may take up another 3-4 working days time.

Regards,
Whirlpool Support
Verified Support
Oct 04, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

Our team got in touch with you and confirmed that your appliance will be delivered to you in 2-3 days time.

Regards,
Whirlpool Support
Verified Support
Oct 07, 2016
Whirlpool India Customer Care's response
Dear Sai krishan malhotra,

This is to inform you that your appliance will be dispatched by tomorrow.

Regards,
Whirlpool Support
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