[Resolved]  Whirlpool India — Replace AC or refund money

Address:

Faridabad, Haryana

Res sir / madam
I am writing to conplain about the magicool window air conditioner, which i bought from your company on 17.05.2016. Invoice no.[protected] dtd 17.05.2016 (See the attached copy of the sales receipt).

This air conditioner was installed in my room on 17th may. We make use of it just for 10 days. On 13 feb 2017, one of your company's service representative came for 1st service. Before services ac was cooling perfectly after services we found that a. C was not cooling and making loud noise. We have complained and called the customer service helpline & spoke to several individuals several times however they keep telling us they will come but they don't. We called 10-15 times, literally pleading, after which 2 guys came and said that their is blockage in the a. C and took it to the centre.

This sort of behaviour is completely unacceptable. It took me a lot of efforts to purchase this a. C but what i got in return is just disappointment. This kind of irresponsive behaviour will lead to loss of goodwill of the company.

I demand that either you replace the air conditioner immediately or refund my money.

Yours faithfully
C. K. Tyagi
Mobile no.[protected]
Address : flat no.404, mporis tower, bt3
Omaxe heights, sector -86, faridabad