[Resolved] Whirlpool India — service - double door

sherali basha

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600003
Website:	NA

This is sherali from chennai, purchased a double door refrigerator from one of your dealers in chennai on 2013

Unfortunately there was no cooling in refrigerator, major issues in the fridge:-

Every 2-3 mins there was cut off sound

Regarding this, i had complained about it to the customer care. One of your executives came and said that relay is fault, he changed the relay again same fault, again complained to customer care, your person came and said compressor fault, compressor in under 10yrs warranty mentioned in product. Service centre (A. J services-kilpauk) said compressor is out of warranty, i said it is mentioned clearly that 10yrs warranty again they accepted and changed the new compressor.

But new compressor was also faulty, this is the super service offered by whirlpool. Giving faulty compressors to the customers and informed that new compressor is replaced.

Second time, again new compressor was replaced, but problem was not resolved, same problem, no cooling again cut off.

Nearly 10-12 times your service person visited my place, but till now there is no solution for the issue. I am tired of these unnecessary visits from your super trained technicians who have no clue of the issue and cant find out the exact problem in the product.

I have been using fridge for years and i know how it works. I am sure that the product is faulty as it is not solved. We trust your super brand (All my family members are using whirlpool) and this is the worst service we got in return. I will not keep this faulty product and want a replacement of the same.

I kindly request the responsible officer to take an immediate action on the issue and request you to replace the product at the earliest.

Thanking you

Sherali

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Jul 15, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

Whirlpool India Customer Care's response Dear Sherali,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.

Apr 18, 2019

Updated by sherali basha Chennai
18/04/2019

Dear Sir / Madam,

This is sherali from chennai, purchased a double door refrigerator from one of your dealers in chennai on 2013

FIRST, The officer can check my records of service, what are the difficulties I have faced by whirlpool product service in last year.

For past two months the product is not working properly, that is no cooling in refrigerator, major issues in the fridge:- Every 4-5 mins there is cut off sound, Last year also same problem after many complaints raised then the issue was resolved.

Same problem now continues, In the month of February I received one sms regarding free service camp from whirlpool, I called the number which was in mentioned sms for service, they came and checked the product and said one spare is faulty have to change or your compressor will burn or something they said and said it will cost to Rs.1800/-, I asked them – you said free service but you are charging me, they said spares are chargeable, I said ok change the spare.

After changing the spare one day the product was working perfect next day onwards no cooling, every 4-5 mins there was cut off sound, I called the person and explained the problem, they came again and said the spare which they changed for Rs.1800/-is faulty, again they changed the new spare, again no cooling every 4-5 mins there was cut off sound and again they came and changed the new spare, but the problem was not resolved the same problem continues till date, again no cooling every 4-5 mins there is cut off sound. Again we tried couple of times calling the person but no response from him.

This is the best service from international recommended brand “WHIRLPOOL”

After 10 days we are going to have fasting period RAMZAN, So I kindly request the senior responsible officer to take an immediate action on the issue and request you to send the well trained experienced person to find first what is the problem and then solve the problem at the earliest.

Thanks in Adance

C.Sherali
csherali.[protected]@gmail.com
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