[Resolved]  Whirlpool India — Service issue in washing machine-31036

Address:

Patna, Bihar, 800002

Dear Sir/Ma'am,

I would like to bring your notice that, we had purchased one appliance model-31036 and serial no-INF[protected] on dated 25th may 2015 from Patna, Bihar

After 4-months we found some issue in wash as not functioning properly so we did check with customer care team, they had visited and found that had some issue related in power supply of cut-off functioning, he said it not repairable we have to exchange this appliance model with another one of same model.

So, after few days they replaced appliance with another one but features were not same as like previous model functions had the functionality of hot water, and also differ in looks and design. So we asked with dealer about this he was not agree to exchange another one with same features.

I understand that we didn't registered any complain to customer care since last appliance replacement due to haven't need this feature (i.e. Hot water) till span of time, as we could know about this when we would have to need this features. So few days back we have to use and came to know don't having this feature with replaced model.

As you know some additional feature we don't know until it need even this features are also not default/common one that everyone knows about this features.
However, if we made request for any alliance issue and you found it’s not working and non-repairable, need to exchange then you should have replaced with either same model or same features, if don't have same model/features at the span of time you should notify/inform to customer about lack/extra/additional features.

Also I have some concern as well:

(a). Didn't disclose/inform about functionality of replaced model.
(b). Hide the lack of features in a replaced model.
(c). Even you didn't provide any service demo to customer after last appliance replacement.

Also, my parents don't have the knowledge, aware about the whole features of appliance by which they can verify and find out about missing/lack of features with replaced model.

Even last 3-4 days back they had requested to dealer regarding cloth washing was not cleaning, you know problem was only something strip covered inside machine from beginning, so service request guys came and just uncovered/opened it then it works fine for us, even they were washing cloth with this issue (i.e. not clean) since 8-9 months, now you can understand how they can know about hot water functionality.

As I told you that replaced model appliance don't have the features of hot water, as you know very well this features are not default/common feature that everyone can check, verify 100% and compare all features with previous model at the span of time.

We are requesting you to please have a look of all our circumstances and situation and help us to understand and proceed for further steps to resolve this lack of functionality issue as earliest possible.

Looking forward to your positive and quick response for the same. Thanks