[Resolved]  Whirlpool India — ultimate harassment faced regarding split ac installation

Myself himangshu saha, purchased a whirlpool 1.5 ton magicool pro + 3star split inverter ac from flipkart on 27.05.2020 in favour of my father in law dilip kumar saha at kolkata, dumdum cantontment location. The invoice is attached below. This item has been delivered by 31.05.2020. Installation cost will be 499+18% gst was also inclusive in the offer.

From 31st may i am facing ultimate harassment regarding installation and demo. First i received call from whirlpool birbhum service centre for installation at bktpp, birbhum, west bengal in the name of chiranjon roy. Then i cancel the request and called whirlpool customer care number ([protected]), they told me that my details are not updated as per shipping address, and they raised a fresh installation request at shipping address (Pin code-700065) in favour of dilip kumar saha.

But next morning the service engineer called me and told that he can’t do any ac installation job in the above mention pin code, as they are not doing any ac installation so i have to cancel the request and again raise a new installation request through customer care. He also mentioned that service centre located at pin code-700056 will do ac installation job at pin code-700065 (Service centre at pin code 700065 is m/s mondal refrigerator)
I raised another installation request via whirlpool customer care but again service engineer from pin code-700056 called and told that he can’t work in that pin code area, i. E-700065, that is not their jurisdiction. I have to raise another fresh installation request. Every time i contact customer care they simply say they will solve the issue immediately but they dont do anything.

Again, i raised a fresh installation through whirlpool customer care on 05/06/2020 and they told me technician will contact me within 24 hrs, but no one contacted till 07/06/2020, 11am, so again i called to whirlpool customer care and told total issue but the person behind phone gets irritated and just told me that he will raise the issue to higher authority. Nothing changed thereafter.
I mailed the issue with all details to "[protected]@whirlpool.com" on 04/06/2020, but no reply or any positive action i have received yet.

I also contacted flipkart to look into this matter, they simply send a regreat letter, and just told me they get back to me by 9th june.
My last day of returning the ac is 10th of june, and untill and unless i check the ac by whirlpool appointed technician i cant even return back the ac to flipkart.
So please help me to install the ac by 10th june, 2020. Or return back it to flipkart and refund my money.