[Resolved]  Whirlpool India — Warranty, Misplaced Invoice copy

Website:

wstore

The facts are as under.
1. PURCHASE from Wstore.
I bought a refrigerator from W store on the 25th of July 2021.
A payment of Rs. 56, 347 was made towards this purchase
Payment was made with HDFC bank card to Ultron Commerce Pvt. L on[protected]:21:34.
The refrigerator was installed at my residence on 27th July 2021. The warranty page was filled in by your Installation engineer.
Refrigerator model No. 21305
Refrigerator S.No. : INE[protected]
Date of Purchase :[protected]

The Service request ID for the installation is HYD[protected]
All the above establishes beyond any doubt that I have purchased and paid for the refrigerator and that you have received full payment for the purchase.

2. On the 29th of March the refrigerator stopped working.

I raised a complaint with Whirlpool Service center. I had sent them a snapshot of the Warranty page of the manual as warranty proof. One Engineer, Mr. Murali, Ph.[protected] visited and checked the appliance. He changed one PCB but that did not help. He left saying that he is unable to repair the same. No service charge was collected as it was a warranty service.

I followed up on the service complaint as Mr. Murali told be that the problem is bigger and for that kind of Warranty service, I needed to show him the Invoice copy. He also confirmed that the Service center records do show the installation details as in the warranty page and that the appliance is under warranty as on that date.

3. Request to Wstore team for Invoice copy.

Following an issue with my laptop, all my old emails were deleted and I am unable to retrieve the invoice copy from Email.

I have written to Wstore multiple times with the above details . I have not been able to get a copy of the Invoice from Wstore team.

4. Personal visits to Service center

In the absence of any response from Wstore team I personally visited the Service center in Lower Tank Bund, Hyderabad and Met Mr. Ranjit Ph. No. [protected]. He checked the records on the computer system and confirmed that there is record of the Installation with the Service ID and that the appliance is indeed under warranty as on that date. He promised to send a Senior Engineer to resolve the same.
On the 8th of April one Service Engineer Mr. goud Ph. No.[protected], [protected] visited my residence, checked the appliance and left stating that this can not be repaired by him.

I visited the Service center again and discussed with Mr. Ranjit. He spoke to the Area Manager Mr. Naresh. They both told me that they can not do anything unless I produce an invoice copy.

Wstore, as the seller is obligated to give me a copy of the sale invoice, which they are not doing.
Whirlpool has, on their computer systems, records to show that this appliance is under warranty.

Wstore has sold me a defective product that has failed within its warranty period and Wstore is shirking their responsibility to fulfil their obligations under the warranty offered for the appliance.