Whirlpool India Complaints & Reviews

Hello Sir/Madam,

My Whirlpool 205 CLS 3S 190 L Single Door Refrigerator was not working from March 27, 2022. I bought this product on November 6, 2015. When I checked with the Technician from Sri Venkateshwara Services and Customer Support on the same day, they mentioned after verifying the invoice details, the Warranty will be covered. They said one year on the entire product and nine years on Compressor. The technician from Sri Venkateshwara Services said the Compressor would be replaced; however, I must pay 2500 for the gas refilling in the new Compressor. Today, March 28, 2022, another technician from Sri Venkateshwara Services visited to replace the Compressor. He said that there was no sticker on the Refridgerator and also product ID was not listed and hence warranty will not be covered. I'm shocked to hear this. Again called the customer care person, Mr. Sunil from Whirlpool, who said the warranty will be covered. I made him talk to the technician. After the discussion, Mr. Sunil (Customer Care Team) said he would call back, but I've not received the call from the team. It is so weird. I am not sure what to do. There doesn't seem to be any resolution. So, posting here for justice.

Your's sincerely,
Satish

I hve lost my washing machine bill.plz send duplicate bill at my mail id. The mail id is [protected]@gmail.com

There is so much delay in service for my cooling issue, even though contacting whirlpool service No for so many times they extending for 2 days ( Repeatedly) and so etc so kindly please look into the matter and make it as soon as possible for service

I have been using Whirlpool fridge for almost 7 yrs. The fridge stopped cooling so I contacted the customer care and gave them the details. They informed me about the visiting charges Rs 550 and the service expenses would be extra. Till here fine. The service person visits my home and checks the fridge. He says the PCB is not working and would need a replacement as they don't repair the faulty PCB. Two days pass I contact the service person he says the PCB for my product is not available and nothing can be done. Case closed. I must say Whirlpool has the worst after sales service. If they don't repair their product why the hell have they kept their service center. Just to mint money through visiting charges.The service person are only there for looting the visiting charges. Don't buy product of this company. My previous Godrej fridge worked for 15 yrs without a single problem. I replaced that one with this expensive piece of crap. Worst experience ever.

I have bought two Split Air conditioner from Flipkart of Whirlpool. Booked Service for from last week, no on response, when the service engineer is coming he asked on phone for bills and location, I have sent him location and Bills of both AC.

Now he and his boss both are not picking up the call. Worst service I have faced in Installation (Gas Leaked) & Also Finding Worst Service in Service.

Dear Sir,

I bought a double door refrigerator on last year April (purchase bill is attached with this mail). Details are below

Model: 21249
S. No. : INA[protected]
Register name: Ameen Khan

There was a issue (no cooling and noise) with this refrigerator a month ago.

The service guy came a month ago to check the issue and he replaced the compressor. After this, the refrigerator was working good for about a month and all of a sudden, the same issue showed up on Monday (21.03.2022).

I was very disappointed of this issue which is occuring soo frequently within a year and I know that for a brand new refrigerator will not be faulty soo much as I am facing this problems. All the items in my refrigerator is spoiling and it happened twice.

The service guy/representative told today that he will change the compressor and I am not at all happy with this solution.

It is my humble request for you that please replace the whole refrigerator and provide me a new one instead.

I hope you will consider this issue and my request as a repeated customer of whirlpool.

Waiting for your positive response.

Thanking you.

..
With best regards
Abdul Mateen
T. +91 [protected]

We brought whirlpool 6th sense deep clean machine in 2018 feb ..we were maintaining it perfectly like using soft water, liquid detergent, water filter, scale cleaning. we are two adults n one toddler in home .after 4 yrs in 2022 loud noise is coming during spinning..we contacted whirlpool service centre.one guy came he charged 470 just for visiting n looking..after that he told bearing needs to be changed it will cost 6500..n waranty will be increased to 2 more yrs ..

I purchased whirlpool refrigerator from online after searching so many your outlet where whirlpool appliances were sell . No any excutive of whirlpool told me that I must have purchase a stabilizer with this fridge after taking so many questions replies and my worries about a new brand which I never used i purchased from TATA click in June 21 after using i was not happy from this bcz all specifications was wrong which u given to costumer my fridge smell food mixture and 5days back suddenly stopped working i tried calling your costumer care no 3rd day your person came and told me that you should purchased stabilizer it was mandatory to this fridge and i was surprised bcz no electricity flactuation in my society and never use stabilizer since 10years my question is that regarding stabilizer why i was not told before buying

I have bought whirlpool refrigerator from chroma center, it is 7 years old, the company has given 10 years warranty of the compressor but last night when I opened the refrigerator to get the water bottle, it suddenly exploded. I could have lost my life in that, when Whirlpool's technical came, it would cost Rs 4500, the heater has exploded, he said. What should I do if the body of my fridge burns, he said, I will replace the heater in 4500. But what do I have to do with that burnt body? When the company came, he said that there is a heater blast, but not only did the heater blast happen because of the compressor, then you send your bhangar to the person and take him away.

Have got a new Whirpool refrigerator Frost Free Double door through Flipkart on Wed March 16, 2022. Since then it's not cooling

I bought a Whirlpool refrigerator from Amazon on 16 Nov 2020. Order Summary has been attached to this email.Here is the Amazon Link : https://www.amazon.in/gp/product/B08CRBP9Y4/ref=ppx_yo_dt_b_search_asin_title?ie...⇄
Amazon.in order number:[protected]

New Fridge Cooling issue : From the day I got the refrigerator, I saw cooling issues. I felt maybe it was some setting on my end, or the AI is using less power because the load was less. But this issues continued and got worse, at this point I realised that it was a persistent issue and contacted customer care, few months back,
Customer Care : So customer care was contacted within the warranty period and the representative came in, accepted the issue and replaced the damper motor / or some ECU. He was not transparent about it, but the fridge was working fine after that. The cooling was fine.
Cooling Stopped working today: Now again, cooling has stopped working. To the extent that all items in my fridge are spoiled, ice creams have melted. Perishables are gone. I know this issue had happened before in the warranty period, but now the same issue has repeated.

I talked to the customer technical executive, and he quoted some visitation charges and then approx. 4k to replace the faulty part. I would go through with this replacement, but there is no guarantee that the issue won't happen again. I can't keep replacing the part every 6 months. It's only been 1 year and 4 months since I got the refrigerator.(Also, this part was replaced within warranty period, is there no 1 year warranty on the part from the time it was replaced)

Reading more on this online, it seems like a persistent issue with other customers, where people have replaced the part upto 3 times in the warranty period.
The amazon link shared, contains multiple comments from people complaining of the same cooling issue.
It is a defective model, and I need a replacement for the Fridge, with some other model of the same value.
I believe this issue is known in the company. Why cant you do a recall of these fridges, to be honest enough with customers and replace parts for free.
In this case you have created a faulty product and expect the customer to keep replacing, the part which will surely go bad every 6 months or so.
Hope you do the right thing.

I have purchased whirlpool stain wash deep clean top loading fully automatic machine in year 2017.
I have been told machine comes with 2 yrs comprehensive warranty and 8 years extended warranty on prime mover and motor.

Spin in my machine is not working properly and maikes noise while spin. I raised compaint and a guy came and said it will take 4000 to fix it.

Now i feel cheated by whirlpolol service centre agra for stating other terms for prime mover which is under warranty.

We hv purchased a fridge before 4 years. Since 2 years its not working properly. After few months of servicing it again stops working ... But now since last 6 months my refrigerator is totally not working...and from service centre we get just a msg that repairing is not possible and we will replace this...and then to now its 2 months no responce from company.. We contacted many times every time we get a msg that in processsss...now its too much time for a fridge to repaire. And no one is responding from company...

Hi Team,

I bought whirlpool refrigerator in 2019 and had cooling issues.
March 8th 2022 I had called whirlpool customer care [protected] and raised the complaint for repair.
Next day technician from Sai Kiran Services visited the house and diagnosed the refrigerator and told that there is an issue with PCB board, and changed 500 Rupees. he said he will place the order and will come tomorrow.
10th I tried calling him he didn’t answer my call whole day, I had called customer care again and escalated the issue. On 11th he came and tested the new board he said it’s issue with compressor again went told he will other technician for replacing the board.
On 12th the another technician came and replaced the compressor and charged me 4000 rupees for filling the gas usually everyone changes 2000 rupees they charged me 4000 but my issues was not resolved then technician told there might be issue with it need to be replaced, he said he will come and replace the fan on 14th but he didn’t receive my call, again I called customer care and gave a complaint.

On 15th they have sent another person Royal tech services, that person told there is issue with board and fan, it will cost 4500, instead that take R+1 AMC insurance for 3200 so I don’t need to anything for pcb board and fan.
Total amount I paid - 7700
Still they are figuring out who has to come solve the issue.
In these 8 days of struggle with whirlpool customer care it was very pathetic experience and worst customer service.
Now I am asking for refund 4500 which I have paid for worst customer care experience and for not solving my issue.
They have closed my ticket without solving the issue.

Ticket no : BAN[protected]
Technicians are not trained on the products, there is not coordination between whirlpool and their service centre’s.
It’s hard earned money they changed double amount and 8days of pathetic service, kindly help me to get my money back.
If whirlpool is not providing proper service kindly ask them to stop selling the products.

Top load automatic washing machine मे wash tub, speed मे नही घूमता है। दो तीन कपड़ो मे भी टाइमर 2, 1/2 घंटे का आता है co. service technician मदर बोर्ड की समस्या बता रहा है

Respected Sir/ Ma'am,

My name is SYED ARBAAZ MY ORDER NUMBER is [protected] . I have booked a single door refrigerator on 7th march 20202 for my home (mob : [protected]. I still not received the product and also I can't track the product. So can you tell me the status of my order?
I have sent an Email 3-4 days ago. But no responses.

After the purchasing I have gone through the review. That time only I understood whirlpool has worst customer service in India.
I would like to get money back or my product. In your website mentioned, I will receive the product in 48 hours. I was using whirlpool washing machine last 12 years. It is purchased from local shop. Now I understood, local shop is much much better than whirlpoolindia. I won't do this type of big mistake in my life.
I have contacted the customer care again and again. But, they are saying they don't have any option to track and they can't say anything about the status. They were just saying just Email. I am so frustrated. I have ordered this product for my parents. I am not in India. Whirlpoolindia doesn't have any other number excluding Toll-free.

Thank you

My products is not delivery my i my order is 05/03/2022 . But not delivery my home and showing is items is delivery 09/03/2022 . But not delivery my house and not visit but why showing delivery . And delivery man name is kirsanu sapai. How is possible. Sir., , , , , please help me my name is Rajesh das my mobile number is [protected]

I bought a refrigerator and it stopped working after a year.
I lodged a complaint and they sent their technician.
It has been more than 4 months and still they are not able to diagnose the problem.

I ordered a refrigerator on 28Feb on Whirlpool's online portal. It confirmed receipt of my payment and indicated 3 business days delivery.

Every time I contact customer care to know the status of the order, I receive an advise to send a mail to [protected]@whirlpool.com. I have sent so many mails but no reply.

The toll free number is only for service and have no clue on new orders.

I want to know if the item will be delivered today (the 3rd business day) ?

Machine problem and issue with customer support is not good.last 6 month they are not able to resolve machine problems. Machine is there in service center only.