[Resolved]  Whirlpool India — washing machine amc issue

Address:

East Godavari, Andhra Pradesh, 533401

Dear sir, we've been using whirlpool top load washing machine from close to three years.

Right from the beginning, the machine is making slight noise during spinning/rinsing. We have called whirlpool technician couple of times (During warranty period) and the technician said this noise is not a problem and can be used without any hesitation.in fact, apart from noise, there is no problem in washing efficiency and from then onwards we have been using the machine as such.

I have purchased amc plan through online and at the time of purchase of amc plan we are using the machine as usual for our daily cloths washing. Recently i have requested for technician visit and the technician said that noise is because of some problem in bearings and it is better to get replaced. Later on the owner of the service center called us and said he is not going to accept this amc as it has been purchased through online and asking us to pay money for repair work and everything. Service center owner is very ill mannered and careless attitude. Technical service requested on 20.10.2019 once and 29.10.2019 once, but he said he is not going to consider amc.

Please note that amc plan has been purchased as per company terms and conditions only which is machine should be in working condition at the time of amc plan purchase. If your company service center owner is not going to consider this amc plan then please refund my amc paid amount back asap.

Whirlpool customer service is pathetic. It's been more than 2 weeks the issue has not been addressed yet. Talked with multiple customer care executives also written complaint in "[protected]@whirlpool.com", but not even a sinlge reply from company side.

This is our first product from whirlpool brand. Please don't make us regret for choosing whirlpool branded product by not being customer friendly and by not providing timely support.

Please find attached amc invoice, washing machine purchased invoice with warranty card.
My registered mobile number is[protected].