[Resolved]  Whirlpool India — washing machine warranty

Address:

Sonipat, Haryana, 131001

This is the chain of emails I am addressing since last two week and your team is not able to address the concern? How the customer would satisfied from your services?

Hello Rajesh,

You or your team didn’t addressed below concern in my email. Manual said warranty is for prime mover and accepted from your side. What is prime mover?????

Regards
Mukesh

From: Rajesh [mailto:[protected]@caretelindia.com]
Sent: Tuesday, August 07, 2018 12:06 AM
To: Kumar, Mukesh (PG SO AM EN PC PEO)
Cc: [protected]@caretelindia.com
Subject: RE: Contact With Whirlpool Of India Ltd.

Dear Mr. Kumar,

We would like to inform you that we have already provided you the confirmation regarding your appliance concern in our trail mail.

Further, we would request you to kindly refer appliance manual for clarification on terms of warranty condition.

Thanking you and assuring you of our best services and attention at all times.

Thanks & Regards,
Rajesh
Care Manager - Service Operations Support
E-Mail : [protected]@caretelindia.com
Contact No- [protected]
Whirlpool Of India Ltd.
[protected]Toll- free)

From: Kumar, Mukesh [mailto:mukesh-kumar.[protected]@siemens.com]
Sent: Monday, August 06, 2018 10:57 PM
To: Rajesh; [protected]@whirlpool.com
Cc: [protected]@caretelindia.com
Subject: RE: Contact With Whirlpool Of India Ltd.

@ Rajesh or help desk team,

Please respond, we are waiting for resolution since last two weeks.

From: Kumar, Mukesh (PG SO AM EN PC PEO)
Sent: Sunday, August 05, 2018 8:05 AM
To: 'Rajesh'; '[protected]@whirlpool.com'
Cc: '[protected]@caretelindia.com'
Subject: RE: Contact With Whirlpool Of India Ltd.
Importance: High

Hello Rajesh,

Thanks for your reply and thanks for accepting that washing machine is covered with prime mover warranty.

Please explain little more about what part of this machine is prime mover? What we studied, technically prime mover is nothing but primary motor. I would appreciate, if whirlpool technical team can explain new meaning of prime mover. Can you please transfer this to your technical team or your higher management Mr. D’Souza or if you are OK I will forward this chain of email to your higher management.
I would accept whatever you are explaining in email below if you can share same warranty conditions on your website mainly which clarify that motor is not called as prime mover.

Thanks.

Regards
Mukesh
From: Rajesh [mailto:[protected]@caretelindia.com]
Sent: Saturday, August 04, 2018 3:12 AM
To: Kumar, Mukesh (PG SO AM EN PC PEO)
Cc: [protected]@caretelindia.com
Subject: RE: Contact With Whirlpool Of India Ltd.

Dear Mr. Kumar,

Based on our telephonic discussion, we would like to inform you that we have already informed to you that your appliance is under addition warranty of part (Prime Mover) but another part (Wash Motor) need to be replaced in your appliance which is not cover under the addition warranty.

As per the company norms, you need to pay the required charges INR 2100/- for your appliance rectification.

Kindly confirm us to process further.

Thanks & Regards,
Rajesh
Care Manager - Service Operations Support
E-Mail : [protected]@caretelindia.com
Contact No- [protected]
Whirlpool Of India Ltd.
[protected]Toll- free)

From: Kumar, Mukesh [mailto:mukesh-kumar.[protected]@siemens.com]
Sent: Friday, August 03, 2018 5:18 PM
To: Rajesh
Cc: [protected]@caretelindia.com
Subject: RE: Contact With Whirlpool Of India Ltd.

Hello Rajesh,

Thanks for response.
What’s the meaning of warranty? I am not convinced with the resolution you provided. If I have to pay Rs. 2100 then it means company don’t want to own warranty. I am sorry to say but this would be like cheating with customers. Please escalate this to your higher management. I am open to discuss this with your higher management.

Regards
Mukesh

From: Rajesh [mailto:[protected]@caretelindia.com]
Sent: Friday, August 03, 2018 1:07 AM
To: Kumar, Mukesh (PG SO AM EN PC PEO)
Cc: [protected]@caretelindia.com
Subject: RE: Contact With Whirlpool Of India Ltd.

Dear Mr. Kumar,

Greetings of the day..!!

This mail is in reference to our telephonic conversation regarding your appliance concern. At the onset, we apologize for the inconvenience caused to you.

We have considered your feedback very positively as you are a valuable customer of the Whirlpool family and ensure you that we will take necessary steps after investigating your concern to provide you better services/responses ahead.

We would like to inform you that our service technician has visited at your place and found that part (Wash Motor) need to be replaced in your appliance.

As per the company norms, you need to pay the charges INR 2100/- for your appliance rectification.

Kindly confirm us when we can send our service technician at your place for the same.

Thanks & Regards,
Rajesh
Care Manager - Service Operations Support
E-Mail : [protected]@caretelindia.com
Contact No- [protected]
Whirlpool Of India Ltd.
[protected]Toll- free)

From: Kumar, Mukesh [mailto:mukesh-kumar.[protected]@siemens.com]
Sent: Thursday, August 02, 2018 10:28 PM
To: Rajesh
Cc: [protected]@caretelindia.com
Subject: RE: Contact With Whirlpool Of India Ltd.

Hi Rajesh,

Thanks for quick response. When we can expect reply from concerned department?
I think, just a confirmation is needed by email for the assurance what customer care team said on phone conversation.

Thanks for support.
Regards
Mukesh Kumar
PH. +91-[protected]
From: Rajesh [mailto:[protected]@caretelindia.com]
Sent: Wednesday, August 01, 2018 12:47 AM
To: Kumar, Mukesh (PG SO AM EN PC PEO)
Cc: [protected]@caretelindia.com
Subject: FW: Contact With Whirlpool Of India Ltd.

Dear Mr. Kumar,

Greetings from Whirlpool..!!

We appreciate the opportunity to assist you, we have forwarded your Whirlpool appliance concern to the concerned department and they will get back to you on this shortly.

Your cooperation will be highly appreciated in this regard.

Thanks & Regards,
Rajesh
Care Manager - Service Operations Support
E-Mail : [protected]@caretelindia.com
Contact No- [protected]
Whirlpool Of India Ltd.
[protected]Toll- free)

From: Kumar, Mukesh
Date: Wed, Aug 1, 2018 at 2:09 AM
Subject: RE: Contact With Whirlpool Of India Ltd.
To: "[protected]@whirlpool.com"
For your reference in addition to below email. Prime mover warranty is 5 years.

From: Kumar, Mukesh (PG SO AM EN PC PEO)
Sent: Tuesday, July 31, 2018 4:33 PM
To: '[protected]@whirlpool.com'
Subject: Contact With Whirlpool Of India Ltd.

Hello Whirlpool Team,

Its pleasure to have whirlpool appliances at home.

I bought semi auto washing machine and refrigerator on 20.10.2013. Both were running perfectly. But washing machine wash motor stopped working last week. And we remembered that washing machine wash motor warranty is for 5 yrs as told by showroom sales person. Same I confirmed from your customer care last week. I need confirmation by email reply so that I can contact nearest service center with email copy to avoid any hassle.


The sr. no. for machine is: INB[protected]. Model no. 14049.

The bill receipt is attached for your ready reference.

I would appreciate for your fast response.

Thanks.

Mukesh Kumar
PH. +91-[protected]

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