Whirlpool India Complaints & Reviews

Dear Sir,
I considered Whirlpool a good brand and purchased RO-water Purifier - Wirlpool Mineral Ultra, serial no: INVI[protected], Model No.:61012 on 17/08/2017. The complaint number is TN[protected] Date: 03/08/2018.

The filter needs to be changed. I tried contacting your service center and there was no response. I also complained regarding this. I have One year warranty and free service.

It is really difficult to use water for drinking and cooking when it's not properly purified. I am suffering a lot and I have a kidney stone problem. I purchased your product hoping that your's is the best. I am very disappointed with the service and disheartened. I have been waiting for service personnel to arrive since I registered the complaint. But still, there is no action.

I approached the dealer and customer care several times regarding this. I am afraid that I will be told that the warranty is expired after 19th of this month. I have been ignored and my complaint is not taken up seriously. It seems like you don't care about your customer.

This kind of action doesn't suit your brand name "Whirlpool", at all.

I request you to take action immediately and change the filters. Kindly send someone for service and to change the filter.

Dear team
Washing machine: whirlpool supreme care serial no itb[protected] date of purchase 16/11/2016 it is in warranty period no is in spite of several times i have contacted the customer care team there is a still leakage of water & the machine is rusted in the washing machine i had a call with one mister shivu who is the area manager for bangalore his mobile no is [protected] when i requested him to come and check the problem he was very rude and replied that he cannot come to check the washing machine. He is saying that since the washing machine there is water usage there will be rust and water leakage.
When we purchased the washing machin in devi enterprise in jayanagar they said whirlpool is the best and today we have a very bad experience now

I will need a resolution immediately the water leakage could lead to electric shock and there are chances of fall. Please take up this issue seriously.

My registered mobile no is [protected].

I, Neeta Jadhav from nanded maharashtra. I purchased refrigerator whrlpool 280 ltr, model 20699, IF355 ELT 35(alpha steel) SR No. INE[protected] on 30/10/2017. It found defected. Hence I am requesting since past six month for replacement of the same. But shop oner and customer care has not taken any action. During the month of march fefrigerator had been checked by customer care's person and he told, replacement will be given within 15 days. Later he given me phone number of sarika madam and mahesh darwtkar who are manager of whrlpool pune. They also told replacement will be given within one month. But the same has not done yet.

Good afternoon
This is dr.supriya.
Purchased washing machine April 2014.
My pcb stopped working 2016.Got replacement free of cost as that was under warranty. Company assured me it might co incidence.

Again In sep 2017 my pcb stopped working, paid 3400 RS . It happens exactly after 18 month . I raised issue and said to rishabh in writing that there is fault in your system which is selling bad product and running company image but again they said mam electrical goods Mai COINCIDENCE hai.

Now brother, just after 9 month pcb stopped working..

Whom to be blamed?? I am not going to pay such a heafty amount ...
Of course loosing one customer doesn't matter for such a big company.
At least rule out who is denting company image by selling cheap spare parts..

Thanks.
Plz revert if you find this worthy.

Freezer door of my fridge was broken from one and half month and after launching complaint one service person came on 16th june 2018. He took rs.350/- as service charge and told me next day he will fix the door. But till today they didn't give me the door. Every time i call they say there is no supply of that door. They should know that they have supply of the product or not before taking the service charge!
I called several times on the toll free no. Also. But they are giving me another no.[protected]. But no body receives the call.
My freezer door needed to be replaced asap otherwise they should refund the service charge. When i told that service guy that i going to complain at consumer complaint, he told me 'go ahead!'. Such arrogant and unprofessional behavior is not acceptable from whirlpool. Kindly take action.

Consumer complaints logo
menuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ

Search
search
Account
Messages
Notifications (1)
Complaints
Sign out
© 2018 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

Tax ServicesWhirlpool India improper service during the warranty period
[Resolved] Whirlpool India — improper service during the warranty period

2 Reviews
Chirag Chawra on Mar 20, 2018
Submit a Complaint
I have purchased whirlpool ac (Fantasia) model of your company, but within warranty period there is problem in outer unit of the ac

We have made service complaint for the same and engineer also visited to our site and he told us that some part need to replace and same shall be done in 1 or 2 days but its one week lapsed still there is no response from company and engineer.

What kind of service whirlpool is providing to customers?

Kindly resolve our problem at earliest

Regards
Thapde govind shahadev
[protected]

This is fraud from whirlpool ...I have registered a complaint through Toll free for my front load Washing machine . Engineer from R. K. Cooling tech visited to My place ( contact person [protected]) .

for Error HE1 and spoil the entire system, broke my water tap, took 5k and never returned back even after repeated follow up .

Totally i spent 10k to repair with the different agency ( after the escalation with Whirlpool call center )later while actual cost could have been less than 2k . i have spend 1k to repair my tap and and brought new pipe for washing machine . total expenses i have spent is more than 12k to repair small issue in the machine

Very sad service ... totally disappointed ... . . . fraud from Whirlpool

Dont every open the door for R. K. Cooling tech ( contact person [protected] ), Gurappanapalya, Bangalore

very disappointing whirlpool dealing with such agencies

M complaining on whirlpool frm arnd 20 days, bt everyday u ppl say dat smone will visit, bt till nw none of them hav come. My mqchine's dryer is nt wrking frm last 20 days, everyday u ppl ppl giv new no. 2 contact bt none of them revert.
Y duj u ppl tell all dis wonderful after sale service at d tym of purchase, dat tym 1000 prkmises r made, nw who is gonna resolve dos problem, first of all i wud suggest never to buy any product of whirlpool.
Had such worst expirience wid it, ur senior sale executive, y is he even caled senior wen he only dun knw hw to fulfill his duties.
If he is so irresponsible so obviouslt his staff will b samr

Company provides first free service for window ac in 1 year of purchase time. I have purchased ac at 15th march, 2017. And i have raised request for my 1st free service at 6th march, 2018. Whirlpool closed the request at your end and now when i am calling back, they are saying that your product is out of warranty hence you need to pay the charges.

I have complent in company on 13 th july
Still no one come at side to solve my problem, i have a running pharmacy, due to this my fridge is giving cooling there for my medicine which we stored in fridge are spolies, this cost of medicine is 5000/- approx, i call many time to company, but they not given any satisfactory answer, there compiling here

Dear sir/madam,
I had purchased top loading fully automatic stainwash ultra washing machine of whirlpool ten months ago.
However, it was only 10 months and the screw of the adapter is slipping (Attachment link with tap) of the washing machine  in july 18.
I go to your authorised service centre they suggest for replace the adapter, till i don't have any problem but they charged rs: 200 /- for that parts. It was very abnormal to me.
I am sending the bill copy please check and revert.

With best regards

Suvajit choudhury
Suvajit. [protected]@hamiltonindia.in
[protected]
2, k. C. Neogi lane
2nd floor
Kolkata - 700035
West bengal

Dear Sir(s),
1. I had purchased top loading fully automatic washing machine of Whirlpool in Oct 2017.
2. However, it was only 06 months and the top opening door (glass portion) of the washing machine gradually started coming off in Apr 18.
3. This machine was operated single handed by my wife, and despite of such careful usage, and no mishandling, this defect cropped up!
4. Their reps have not been able to repair the part and now they want to replace the door.
5. Now, i am finally okay with replacement and payment by me, a spare door is not available with the company. Its been over a month and they have been sleeping over the issue.

Sir, i bought a washing machine on date 09/01/2014. Now my machine is under tsp wairing in shreya cooling corporation. But this part is not available in company. Company told me to replace my machine. They want bill. But i misplaced my bill. My dealer jhankar electronic refuge to give me duplicate bill. Please solve my problem and help me to provide my bill.

My name is akash jain and i am from kanpur. I purchased the whirlpool pro 355 elt alpha steel 3s refrigerator dated on 21/05/2018. During the time of purchase the owner of the shop assured me about the quality of the same. He also told me that the refrigerator has inbuilt stabiliser (Stabiliser free) which can face high voltage current and has got auto cut off function. Now just after a year dated on 20/07/2018 after its warranty is over it suddenly stopped cooling and when the service person came and checked it he told me that the circuit or control box has got burned and need to be replaced and the reason he told me was because of high voltage fluctuation and he recommended me to purchase a stabiliser for the product but when i told him that the refrigerator has got inbuilt stabiliser he refused that and told me that there is no such thing.. Now what does that mean, it means that the company is doing fraud or the owner is lying to their customers for increasing sales. And online aswell it is showing that the product is stabiliser free which can face high power fluctuation. I want some strict action to be taken against this.. If its being done then it will be considered as fraud.

Hi All,

Dont buy Whirlphool refrigerator. Or if you already bought dont call for whirlphool service if you have any problem.

They are mentioning warranty period right it is actually the expire period. Dont buy that.

This is my experience with this company product.

After 5 years my refrigerator is not working. Called the Whirlpool service center. A service man from the SAI SARAN SERVICE CENTER of Whirphool came and make me bill upto 6000Rs. I paid it is worked for only 35 days. After that i make a call to whirlpool service center. They replay and send another service man from the same SAI SARAN SERVICE CENTER of Whirphool. This time he told com-pressure got problem you need to replace. It charging again 6000Rs. I asked why you had not checked the com-pressure in the previous service. They taking improfessional and saying how can we know.

Also the second service man took one spare parts relay from my refrigerator. I had found out only after a week when i can back again. They are saying you should call in the same day itself.

So if you bought whirphool product dont call whirlphool service center. If any service man from SAI SARAN SERVICE CENTER of Whirphool dont trust them. They will definitely make another problem in your product.

Dear Sir,

I would like to inform you that i was purchased whirlpool 185 L (Single Door) in the last week of May, 2018.After using not even proper one month i has faced gas leakage problem in the product.I had registered complaint regarding this problem to customer care and after 3 days technician visited and resolve the problem.

Now i had faced the door lock problem in my refrigerator in last week, after lots of wait and followup with customer care your company's technician visited today to replace a door lock.

He replaced the door lock and charged me 350/- INR for that and while the replacement of the door lock he damaged the refrigerator interior very badly and also not replacing the door lock properly.The front panel of refrigerator is also scratched badly at many points. The door lock is loose and hanging in the air and also there is created two much gap between the door panel and door lock at front panel & inner side also.

Now i am fed up with your product, you are requested to kindly replace with new one because your technician damaged it very badly by both side.If you are not going to do any satisfactory solution in this regard i shall have to take serious legal action in this regard through Indian Consumer Court.

Please find the enclosed pics to support the issue.

Complain request No. JP[protected]
This is regarding to my whirlpool washing machine recent repairing service, I have a fairly good experience with my washing machine this was the first time in 9 years that i suffered any problem with the machine, in fact I was planning to buy whirlpool washing machine only for my new house but the recent experience with Whirlpool's authorized service center washed away all my good opinions about it. My machine started giving PE error code on 8-7-18 and it was a Sunday so complain got registered on Monday 9-7-18, so on Tuesday the technician came from authorized service center of Kota, "Sai Service Care, 22, Kalawati Paliwal Market, Ground floor, Gumanpura, Kota-324007, So when the technicians came the machine showed no error code, now i told the technician that "pe" means something is related to voltage as mentioned in the booklet that comes with the machine(as mentioned in booklet: PE- error code in Digital display/Beep signal- Is the line voltage less than 160V AC, if so machine will automatically recover if the voltage increases 165V AC), and voltage in the house is coming ok as all other appliances are working, and when he started machine just with water filled in it it was showing no error so I was satisfied that it was just voltage issue and it has resolved by itself so I gave him the satisfaction code. Again on Thursday when I started the machine same error PE was showing, I made a video of that and sent to that technician (rabbani), he gave me his personal number so that in future if I have any problems regarding machine I can personally call him without involving service center, so i sent him the video and now he declared on phone without checking voltage or even machine again that the "pcb" panel will be replaced, so as usual we thought the technician knows best and we told him ok, same afternoon another technician came and he replaced "pcb" without even checking the machine or "voltage", I am marking and laying emphasis on voltage b'coz as per the booklet "pe" error is related to voltage problem. So he replaced "pcb panel" and he said that he needs some jig sort of thing to install it and he don't have it at the moment, so he said another technician will come and place it. So after sometime another pair of technicians came and leave pcb voltage problem and every other thing apart he tells me new thing that machine's pressure sensor will be replaced and he will replace it without bill as it will cost us less, my husband says ok, so he replaced pressure censor and he says now machine is fine but as soon as he leaves the house water starts overflowing from machine and we call him back to complain, and he says that the problem is coming coz parts are new so basically he thought that I am highest level of fool, so by now machine's pcb and pressure sensor got replaced and still machine is showing "pe" error, so now the technician who replaced pressure sensor tell me that there will be problem with the new pcb they have installed and they will check it again, so by now its saturday and he come n checks and tells me that the problem was with the new pcb and when i got angry at him that they are taking all this as a joke he tells me its not his fault as he was not the one who replaced pcb, now again another new pcb is installed and as soon as he left the house, the machine was on at that time as i want it to finish that entire cycle so as to check it properly, smoke starts coming out of the new pcb panel, now i was really angry and we talked to the owner and he tells us to relax and informs us that he will send a higher level technician, now who was the higher level technician that same person who installed that first faulty pcb, without even checking that was there any problem with machine's original pcb and without checking voltage and in short without even checking the anything, so that was higher level technician now he asks me if i have any stabilizer coz they want to check the voltage, so one can now imagine the heights of my anger that being a client being a layman i am telling them that pe error is related to some voltage problem but now after changing 2 parts of machine wasting 4 days they come to a conclusion that its something related to voltage, its either high or low, so again another technician come and checks voltage and it shows high voltage, so now they tell us to buy a stabilizer for that, I was so angry that i got into a heated argument with the owner of service center and that first technician(rabbani) in front of his owner says that i confirmed him that the voltage is fine, mind you without any stabilizer or anything i can do that(sarcasm)and these learned technician they don't have a process, the process they follow is to replace every part they have simply a doubt about and keep on replacing them keep on charging the client for these parts and in the end just say that after nine years of working this washing machine now needs a separate stabilizer.
Still today 16-7-18 machine is not repaired. Now I have a question that i want to ask these high level people at whirlpool, do u really hate the fact that we bought whirlpool's product and if you provide your authorized service center to people who misguide users charge them money mindlessly and tell us basically that we are extremely foolish to call service center when in fact we should call these same technicians personally so they can nourish their own personal income at our expense, at the expense of whirlpool customers who place their trust in your company.
I feel betrayed, i feel after this endless drama that it was a blunder that i called authorized service center when in its place i should have called a technician from market it would have cost us much less money, saved our time, saved us from all the inconvenience that i suffered and my machine would be working by now and I also mind you didn't have to listen from these so called high level technicians and owner talk to me in degraded manner.
Till now on repairs i have paid 450(service charge)+3450(pcb)+950(pressure sensor)+200(some solution for cleaning the machine)and now when we will install a stabilizer). so that's the process whirlpool's high level technicians at authorized service center works. when i call i person from market for some problem regarding any home appliance ac, refrigerator, plumbing etc this is how an ordinary technician works, first they check everything then they let us know what the problem is and why it happened and then if we want to install a new part or repair the old one and in the end but most important a rough estimate of overall expenditure.
Whirlpool's top authority tell your technicians and service center owners to stop torturing consumers and stop filling their own pockets.
In the end I want to mention this fact that i didn't know that the pcb or pressure sensor that was replaced were damaged in the beginning or they were damaged because of experimentation and not diagnosing the problem at the initial level. I want that service center owner and its technicians to be punished so that this doesn't happens to any other customer.
"done with whirlpool".

My 185 Ltr. Whirlpool Fridge is going to be repaired second time within a purchase of 1.5 months.Such a worst poor quality product supplied by Whirlpool India to me.
I had submitted complaint with complaint number "DL[protected]" to whirlpool customer care on 11/07/2018 but till the time they are not paying any attention in this direction.
Whenever i make a call to customer care they just give me another date for part replacement, even one time customer care executive told me that you have to wait 1 or 2 months for part replacement.

I have complaint against company employer . which he visited home for previsous complaint regading washing machine . I was not at home my children were there and .he said, your washing machine took for company so please sign this form . After that he will not came back for washing machine. And problem is as usual same i have photo for this form. He done fraud .

I have bought a new refrigerator Whirlpool 263D Proton Royal. Jainco Traders N N Road, COOCH BEHAR West Bengal 736101.16th January 2018.But Vegetable Drawer not functioning . I am also several time complain to customer care through dealer, but no response till date. how over no service man came my house refrigerator installation. I am mortified and heart-rending to your great servicing from your famous company.