Whirlpool India Complaints & Reviews

Hi, service person attended and changed a part and charged 650 rs, now it was different part which was not changed previously, everytime they come and change a new part and charge for it and the proboem still persists . Is service also a business? Its been a month and still cant identify what the actual problem is. Everytime they charge for change part, till now they had changed 4 different parts and still the issue persists. Might they have not identified the issue and change the wrong part. Is the the way the indias most believed company does to a customer.

Hi,
Thanks for you support. Might be by repeated complaints, finally service person showed up with a team of 4 persons and he concluded its heater issue. Now its the 4th part they are going to change. And it costs only 2, 500 rs. And for changing it he has to drill a hole on back side of the fridge. So, they physically drive a hole to insert tube from outside. And when i asked it will work after it, they were not sure they said. When i asked them whats next they said company will tell what to do, they have no part in it.
Starting i paid 4, 650 + 650 + 2500(now)=7802. If i put 2000 more i might got a new refgigerator. My complaint no was HD[protected], I don know that complaint was still in open or closed. Given complaint many times and fed up with the service. Now they finally concluded that heater might be the problem and charging 2, 500 for it now. What about the parts they had changed previously, is really all the parts were damaged?? What about the charge i paid previously ??
While advertise they just put 10 yrs warrenty 15 yrs etc etc. And when any complaint occours, then comes the main thing *conditions apply*. Finally now i strongly believe, SERVICE IS ALSO A BUSINESS.

Hi,
No response yet !
I called many times to the service person. He stopped lifting my calls. When i called customer care they say they cant do anything. They will remind and no response !

I bought new refrigerator in 2017 3 days back it stopped cooling, registered my complaint on customer care technician visited and informed there is a problem with compressor as it is in warranty for 10yrs it will be replaced but He is asking to pay Gas refilling charges in the compressor as compressor.. as the refrigerator stopped cooling due to compressor fault not due to gas problem. In this case the company has to bear the Gas cost also as it is due to compressor fault and gas is stored into the compressor..but Whirlpool is denying to do so for FOC and wants me to pay Gas filling charges...pls look into this

Pls find the below details requested to restore my refrigerator problem immediately. Attaching image along with this for your information on product
Mathur
Mobile no [protected]
Comp no HD[protected]

Pls resolve my problem since 1 week my refrigerator is not working...there are small children in home.

@Whirlpool India pls update I have furnished requested details ...

They will send technician & will charge for it Rs. 400+...It's company money making tactics...first provide worst product...charge hefty for visits in the name repairs...never repair giving invalid reasons & charge again for visits...Surprisingly, , , , , that too in warranty period...Best thing is to throw Whirlpool product & go for some good brands...

WORST BRAND...WORST SERVICE...WORST PRODUCT...WHIRLPOOL

Mobil no - [protected]

Sincs the Fridge need service urgently, request to treat this msg urgent and resolve

No response for this complaint so far. Pls guide to escalate

I am the owner of the above item, on 22.08.2018, kindly contact the person

and details of an engineer with mobile no.

Hi, after posting the complain there is no proper response from Whirlpool India side, yet we have wasted our two days of time and facing acute problem at home because there is no refrigerator now. Request you please help to resolve this problem asap. thank you

I have purchased single door refrigerator on[protected] from pirgal electronics at JNTU for 22, 300/- + delivery charges 800/-.that was returned due to product damage. They replaced with new one even the second one also damaged product.What should i do now. i really disappointed.

Dear Team whilpool,
I have purchased double door 360 lts refrigerator on 27th Dec 2020 from flipkart. within six months the compressor was malfunctioning and i had to get the same replaced. Now the problem is even worse. The refrigerator is forming ice crystals and i am unable to keep vegetables in condition as promised by the company. plus the water is oozing out from the freezer door. This is the fifth forum when i have registered the case and this is totally unacceptable by the brand Whirlpool. You are requested to replace the defective product. Flipkart have fraud sellers registered and they sell defective products to customers.

Dear Team whilpool,
I have purchased double door 360 lts refrigerator on 27th Dec 2020 from flipkart. within six months the compressor was malfunctioning and i had to get the same replaced. Now the problem is even worse. The refrigerator is forming ice crystals and i am unable to keep vegetables in condition as promised by the company. plus the water is oozing out from the freezer door. This is the fifth forum when i have registered the case and this is totally unacceptable by the brand Whirlpool. You are requested to replace the defective product. Flipkart have fraud sellers registered and they sell defective products to customers.

I had bought a whirlpool 360 washing machine machine few years back. It had issue with the top panel from day 1 and was serviced by the support team. Within 2 years the motor stopped working. We contacted customer support and they quoted high rate for replacement which then was locally done at very minimal cost.
On last saturday, it showed error of 551 and was not draining water post spinning. We lodged the complaint with Mira road customer care with clear error and issues. We asked how much would they charge to completely solve this problem. They said rs.500 for complete repair and we agreed to that. The engineer came to our place and inspected the machine and said top pc is having problem and is getting shorted due to which current does not pass to draining motor and the entire PC needs to be replaced along with the motor. The total rate quoted was Rs.5000/-. I asked why PC cannot be repaired, and the answer was like as nobody can repair it and only new PC needs to be replaced costing 2300/-. He said if you want to repair let us know now else give our Rs.500 as visiting charges. Let me know why can PC not be repaired and why only new top panel double layer PC needs to be replaced. Why such high rate are quoted that customer would never agree to. Later we were been told that if you need to get it repaired, you may call local technician. I feel it is good way to mend money by giving huge quotations of repairs or else demanding visiting charges of Rs.500/-. Further, your service center representative himself says that this is a product which was a failure and causes frequent issues.
Is this the way of ethical service by whirlpool service centres. I had semi auto washing maching of whirlpool prior to this. Happy with that machine I again went with whirlpool fully auto washing machine. With this experience, it seems that this faith and relation with whirlpool is in question.
Thanks
M-[protected]

Dear Whirlpool India,

Good day!!!

Thankyou for your response and awaiting to solve the issue.

Regds,

Prakash