[Resolved]  Whirlpool India — Whirlpool Accessories

Address:

H.No. 52, IIIrd Floor Kapda Mill Housing Society

Recently I bought a fully automatic washing machine top load washing machine from Whirlpool. During the installation of my machine an executive came by the name of Sachin Sharma whose working in one of the authorized service center's (i.e, Bhardwaj Enterprise, Ghaziabad) of Whirlpool India.

During the purchase of my machine, i also bought a heavy duty trolley from Amazon but the service executive told me that i need to cancel that one & we need to buy only Whirlpool authorized trolley from their service center. During installation, he also told verbally that its mandatory to use trolley for setting up top load automatic machine as it needs to have fixed level to maintain the water-flow inside drum & along with that it also going to protect machine from rust as the fully automatic machines are prone to rust from the bottom portion.

He also mentioned that the trolley is a genuine accessory of Whirlpool & will have a validity of six month. I get convinced by seeing the badging of whirlpool on the trolley & as well as on its case.

By keeping all this in mind & having a faith on whirlpool, i agreed and bought it from them.

But after a month, one of the leg of my trolley got completely bend. I tried to reach out to the service center but they were not taking any appropriate actions against it.

I tried to lodge a complaint on whirlpool india customer care, but their executive are keep on shifting the case by saying that the warranty on the accessories is going to provided by the service center not by the whirlpool.

After a long arguments, finally the service center guy showed up at my place & said that we will only replace the defective part of the trolley instead of entire trolley.

After my continuous request, of either replacement or for refund so that i can buy a heavy duty stand for this washing machine.

Their service manager simply denied to do that & suggest that i can speak with Whirlpool.

I am hoping that whirlpool will look into this matter & get some appropriate action against such stupid service center's. If whirlpool doesn't supply accessories then why do they have branding and manufacturing details of whirlpool facility.