[Resolved] Whirlpool India — whirlpool icemagic powercool fridge

Ayushnv

from Chennai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641035

Purchased fridge on aug 15, 2018. But not able to use it for single day. Raised a complaint on 29th sept and service engineer checked and told that compressor is damaged.I agreed for replacement on 4th sept. they inform that it will take 10-15 days to replace. But till today 5th oct, i didnt received the replacement. The damaged one staying at my home. Servce company not responding well

Was this information helpful?

No (0)

Yes (0)

Nov 23, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Oct 05, 2018

Updated by Ayushnv Purchased product from 'Girias' Coimbatore cross cut road branch.

Verified Support

Oct 08, 2018

Whirlpool India Customer Care's response Dear Ayushnv,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.

Verified Support

Oct 09, 2018

Whirlpool India Customer Care's response Dear Ayushnv,

We hope our service team has already shared the requisite information regarding your appliance replacement concern. We request your understanding on the same.

Regards,
Whirlpool Support.

Oct 12, 2018

Updated by Ayushnv As per the talk with whirlpool team, appliance should be replaced by 10/10/2018. But not received the appliance instead received a call from whirlpool saying that it will take another 2-3 working days. Is 2 months are not enough for replacing a complaint appliance? That too freshly brought.

Verified Support

Oct 17, 2018

Whirlpool India Customer Care's response Dear Ayushnv,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.