[Resolved]  Whirlpool India — Whirlpool washing machine TSP problem

Address:Greenwoods Premium Housing Complex, Flat no - B403, Kaikhali, Kolkata 700136

We bought top loading whirlpool fully automatic washing machine in starting of 2018.
It worked well for nearly three years (though we were not staying in this place for nearly 8 months within that period). But from the last 2 month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 470/-. I accepted it and their person came to our home and checked the machine and confirmed that the sound is due to the TSP () problem. And also said TSP must be replaced. and said the cost is around Rs 5000/- that also comes with only 2 months warranty. On hearing this i was shocked. I asked him why the quality is so poor, he said all washing machine of this company will work only for the mentioned warranty year afterwards all problem will occur. please dont buy whirlpool washing machine.
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Aug 6, 2021
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2021
Whirlpool India Customer Care's response
Dear Team,

In this case customer's appliance is out of warranty and as per company policy customer need to pay the charges for appliance repair.

Spoken with customer and same inform to him.Customer confirmed that will inform us later for the repair.

Hence, we are closing this case.

Regards,
Whirlpool Support
Verified Support
Feb 08, 2021
Whirlpool India Customer Care's response
Dear Team,

We have forwarded this concern to our service team and our service team will contact to the customer.

Regards,
Whirlpool Support
Verified Support
Feb 08, 2021
Whirlpool India Customer Care's response
Dear Team,

In this case customer's appliance is out of warranty and as per company policy he need to pay charges for the appliance repair.

Spoken with customer same inform to him.But customer confirmed us he will inform later for the services.

Hence, we are closing this case.

Regards,
Whirlpool Support
Verified Support
Dec 31, 2021
Whirlpool India Customer Care's response
Dear Team, We are working on this case and we will share the updated status shortly. Regards, Whirlpool Support
Verified Support
Jan 08, 2022
Whirlpool India Customer Care's response
Dear Team,

We got it checked with the customer and confirmed that he is not using Whirlpool Appliance. Hence the case is closed from our end.

Regards,
Whirlpool Support
Complaint comments 

Comments

My washing machine has drain problem, technician visited and confirmed that drain mo
or failed and he mentioned cost of Rs2800, and it's out of warranty, I fought with them as the warranty card says 10 years of warranty for the motor, and it doesn't specify which motor, after 3-4 days of fighting finall whirlpool agree to replace free of cost, again technician visited and replaced motor, but still issue persist, now he is telling PCB failed cost would be appx 5000, and i knew this will happen to me,
This is the kind of after sales service by Whirlpool

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