Whirlpool — refrigerator compressor issue

Rashmikal

from Mumbai, Maharashtra

Address:	Bangalore, Bangalore, Karnataka, 560035
Website:	www.whirlpoolindia.com/refrigerators/multi-door

Dear sir,

We have purchased the whirlpool refrigerator proton model and it always had an issue of noisy or loud
We have lodged complaint with customer care and engineer visited (Charges rs531/-) and said that the compressor needs to be replaced and it is under warranty, but later the owner said that it will cost rs.4000/- plus towards gas filling (Where as cost of new compressor itself is around 7000).

This is totally unbearable when the compressor is under warranty. Whirlpool company do not have a transparent policy of its services.

Why should a person pay the above charges when the above aid part is under warranty and recently bought.

Please help look into the matter with whirlpool and kindly let us know.

We can be reachable at rashmi. [protected]@gmail.com and on numbers [protected]/[protected]

Thanks,
Rashmi.

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Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

Whirlpool India Customer Care's response Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.

Sep 21, 2019

Updated by Rashmikal Hi, thanks for the updates, it has been a week now, but we were not contacted by anyone from whirlpool, hope we have updates soon as the unacceptable loud noise keeps us agitated all the time.

Sep 30, 2019

Updated by Rashmikal Could someone please reply and let us know when can this be solved ?
Please note we didn't hear anything till now either via mail nor a single call or updates here.
Also the noise is really unbearable and as i said keeps agitated all time..we can share the recorded videos with disgusting sound of the refrigerator here or anywhere you suggest.
Kindly close this asap .

Verified Support

Oct 09, 2019

Whirlpool India Customer Care's response Dear Team,

We got it checked with the service team and confirmed that we have shared the required charges with the customer but he is denying for the services.

Regards,
Whirlpool Support

Oct 09, 2019

Updated by Rashmikal Dear Team,
please note that they are asking to pay the amount of Rs/-4000 again and then only they would fix their faulty compressor it seems, so Whirlpool or their service team didn't help here for my complaint.
Kindly let me know where to escalate this issue and talk or file a case for delivering a faulty refrigerator.

Oct 11, 2019

Updated by Rashmikal Could consumer complaint team help here ?