Wings Radio Cab Complaints & Reviews

Hi,

This complaint is against Wings Radio Cab pune. on 18th July I had to leave for aurangabaad from pune.My bus was at 11:45 PM from chandan nagar. I booked a wings radio cab from hadapsar to chandan nagar for 10:30 PM as it was very diffucult to get an auto in night.
They confirmed the booking and gave me RPN no.2548201.
I waited till 10: 45 and they didn't send any cab for me. I called them again and they told me that cab will be there at within 10 min at my home.
But again they didn't send me any cab. I waited for next 2o mins and called them again. this time no answer from their side. operator was saying that "All the representatives are busy with another call please call again.".

I was helpless this time as my home is far away from home and in heavy rain i couldn't get any auto.

I missed my bus and missed my urgent work..

Please registered an complaint against wings radio cab. For more details you can contact at +91 [protected]my RPN no. given from radio cab is 2548201.

Thanks in Advance,
Shyam Sunder Goyal
Mob: +91 [protected]

The cab booking is confirmed by the call center guys but no message regarding the driver and cab details is ever received as claimed by Wings.
Cabs are not on time and are cancelled at the eleventh hour without prior notice.

They are cheating the customers by promising cab booking and cancelling them without any prior notice causing great problems for the consumer.

Demand a written apology from Wings and the losses incurred due to pathetic attitude and ignorance towards the customers.

I had booked a cab on 11 May 2013 at 3.45 p.m to Lakshmi Road, Pune from Vishal nagar, wakad, pune. I had received a confirmation sms stating RPN 2144197, but didn't receive any driver name or number till 4.30 p.m. Even after continuous call from 4 p.m to wings radio cab ( which was not attended), I have not got any confirmation about the cab. At 4.45 p.m my call was answered by wings radio cab telling that there is a delay in arrival of my cab ( which they didnt inform on their own). Then I received the driver's name and number.
Driver name-Abhijeet Nandu Porate
Number-[protected]
This diver has not called me yet.. Wings radio cab is irresponsible radio cab service. I wish they rectify these things immediately, as this is a major concern for many people here in pune.

I requested for a cab at Fergusson College main gate and it reached pretty soon than I expected which was really good and impressive.

But later on the bad experience started.

Due to miscommunication in between the person who took my request and the driver, driver went to other gate of Fergusson College and started screaming that I gave him the wrong address.

I had booked the cab from Fergusson Main gate to Salunkhe Vihar road via Phursungi.

The driver was very loud and rude at the first place, but it was an emegency for us so couldn't cancel it.

We left from there after 15 mins drama by the driver and on the way he was constantly talking to his friends on the phone while driving (which actually is a crime) with loud voice and driving very rash.

He almost bashed in to auto and then got in to fight with autorikshaw driver and started abusing him inspite of having two female friends of mine sitting with me in the cab.

In fact the auto driver said that he is letting him go because he don't wanna trouble his customers.

Later on he was again driving rash and tried to scare another car buy overtaking him and applying immediate brakes just to scare him off and again started abusing the person driving that car and almost got in to fight again.

And yes he did not stop there, we entered a military cantonment area where I paid 15rs for for entry and when a cop stopped our car to check for the challan, after showing him that challan he again started shouting to cop that "Are you happy now, this is what you guys do to take money out of pocket from us" when it was actually unnecessary to do while having customers in the cab.

Kept starring at us through the rear view mirror and when I had to finally told him that I will have to take action if he doesn't sit quietly and drives the car or else I will be making sure he losses his driving license and face a court inquiry then he stared driving calmly.

This was really a pathetic experience that too after not going for any other cab service and specially requesting for a WINGS.

Hi All,
I'm Karthik from pune , For past one month Wings Radio Cab is not going good . They are cheating the public . While booking they say that the charge is " first 3 kms is 50 rs and after that 16 rs for each kms in day time ". But after the travel they are billing high amount like " first 3 kms 62rs and then 20 for each kms" . This is not reliable for public . And one more the driver itself not knowing the address and right nad short route for desination .
" Public pls be aware of Wings Radio Cab , pune".
Regards
Karthik

Had booked a cab yesterday from MG Road to Kharadi at 10:00 p.m. Wanted my mother (60 years old pancreatitis patient), my child ( 2 years old) and myself to reach home safely.

I waited till 10:25 and then called. After several tries I got connected. On asking on the delay, I was told “Due to shortage of cabs, cab is delayed. A cab shall reach you in 10 minutes.”
With the assurance given to me I waited. At 10:28 I get an sms from Wings Cab that the cab has been cancelled as per customer’s request.

RIDICULOUS. I was left stranded in MG road, Pune with old mother and a small kid. This is so damn unprofessional and leaves me with a firm belief not be rely on Wings Cab anytime again in my life andc let people also know about it.

When I tried calling back, I couldn’t get through any of the representatives even after calling multiple times.

Ref No - 4209 Dt 03/06/2011 Rep Time :11.30

Cab didnt reached at scheduled time.Moreover the customer care people didn`t help in anyway neither they were aware when would i receive details of driver and also refused for another cab arrangment.
This is the terrible experience and very embarrassing.I and my family waited for the cab for more than hour and at last gone for cool cab.
Customer care ppl then also started avoiding the calls (probably i calld them more thn 8 times).Worst experience and end up paying more thn 1000 bucks.
Will never use Wings again and will never recommend to any one also.

Rgds,
Manish
[protected]

I booked to radio cab from my home to Pune railway station, I took my guest to station where i found the total distance to be 7 km and as it was said to me the first 3 km will cost me Rs 62.5 and each additional km will cost me Rs 20.
When I reached station one driver asked the exact fare and one whose details are imitaz shaikh mobile no [protected] asked for Rs 180, when I asked the explanation he said me that my meter shows the same, when I was trying to call the wings customer care the tried restricting me, but I called I asked the customer care executive , he confirmed the total to Rs 142.5, the he talked to the driver, and disconnected the call, the again the driver asked for the Rs 180 as fare , then once again I called the customer care and same thing happened.
Now the driver started shouting on me and said , he can blacklist me and I will never a cab from his company and he also threatened me and said he will see me.
Then i went to depart my relative and when I came back home, I again called wings cab call center, this time I was surprised as they said that there was no booking on my name and left me helpless.
I have all the messages stored in mobile that the company sent me having reference no and all the driver's details, and as a proof i also have all call details with the duration stored in mobile with exact timing.
I am not worried about the money and all the pain that I suffered, I am worried about the service this company provide. So I want to report a complain and want to know what is outcome of this kind of misbehavior.
I would like to hear something on this matter from your side, and please do something.

regards
Abhishek Mishra
mobile:[protected]

I had booked a Wings Radio cab on 21 march'11 with Refernce Number 194853 for 9:45 am.
I didnt get it till 10:00 am.I called the wings helpdesk to enquire but they asked me to wait for 10-15 min more.
I asked them to connect me to their supervisor,but after waiting on for 15 min on call ,i didn't get any response from them.
I didn't get the cab after waiting for 30 mins too.
I got late for my meeting which resulted in my financial loss.
Such a irresponsible act is non tolerable, and some action should be taken against them.

This is lieu o[censored]nprofessional services and totally wrong behavior of Wings Radio Cabs Pune. I booked a Cab almost 24 hours before the said departure from my home to Pune Railway station, where in I cleraly mentioned the reporting time, date, specification of vehicle and the exact address to pick up, which was confirmed by them. I can provide you the refernce number of this booking.
Here are the greviances:
1. Driver din't report at the time, was almost half hour late.
2. The address was not passed to the driver, which I already provided to Wings Desk, for which he was not aware. (Before this also I have booked cab from them , and my address is very well there in their Database)
3. I asked for "Maruti Echo" which was confirmed by the Wings desk, that this particular vehicle will be availbale and is marked on the booking (we were 4 people travelling with luggage), driver came with TATA INDICA, with not much spcae for luggage.
4. When asked the driver why he came late and with Tata Indica, he said you better ask Wings desk (at 11 th hour that too when your trip is scheduled, do we have time??). Even as we were ready to put our luggage, he was very impolite and harsh saying ..."Le Daal..." probably this is the best these guys can speak.
5. Driver was totally drunk, and started abusing. He was too abusive calling us people from UP, Bihar, as we couldn't speak Marathi, we know Hindi, English, German, French (do we need to know all the languagages)
7. I immediately cancelled this and asked the driver that now we don't want this service, and will pick up a rickshaw, for which he said you need to pay minium fares, for which we denied as he never reported on time, he started abusing in a very wrong way, half the things I can't understand as he was sepaking in Marathi.
6. When contacted with one of the proprieter of Wings, Mr. Arun, his answer was plain, I will look into this...after 2 days I enquired, he din't remeber the case.

Such unprofessional, unethical and too much biasing on where you are from that too for the services I am paying for, is questionable and not acceptable.

Anyway just wanted to share unprofessional and wrong behavior of Wings Radio Cabs, Pune.

I have been travelling by this cab from last 4 weeks. They are very poor in service -
1. The time for which they commit never come out at that time.
2. Drivers are also not properly educated.
3. Many times the call center employees take wrong information
4. Meter shows different reading for same KM.
5. There is no way you can talk to their manager.

Due to these all problem I never recommend this cab to anybody. Its better if any opponent comes in front of them then and only then they will learn that how to treat the customer.

Be Carefull
Thanks
Vidhi