Wings Radio Cab — booked cab but didn't pickup

Address:

Nagpur, Maharashtra

Booked cab but didn't come for pickup I am raising a complaint against wings radio cabs Nagpur. I had booked the cab for Thursday, 5th FEB 2015 for 7:45 PM from Udaynagar Manewad to railway station NAgpur, however cab did not arrive. I did receive the confirmation message only after inquiring on customer call [protected] with booking ID .342338 however there was no information to driver about my booking details till I called on 7.45 pm the driver Kunal with Car No. MH 31 CA 3471 and Mobile No. [protected] said he just received the detail and due to traffic he will arrive till 8 to 8.10 which i agreed, but to my surprise he again called after 10 mins saying he will be late and will come by 8.30 which was not at all acceptable and i will loose my train, but then i called on wings call center and informed them about all this I was assured that driver will be reach within 10 mins i.e by 8 .10 but just for confirmation i called driver again but the call was unanswered . Finally I called wings call center 8.15 PM about the driver not picking phone where it was very shocking to here from the executive on call that i have to make my own arrangement, On the boarding time I booked other auto in emergency and paid huge money because I was needy. I called wings support at 8.50 PM and informed i have missed the train and i have to register the complaint for not arriving of cab and mismanagement by wings cab . where the girl executive did not disclose her name and said to register complaint online " This is really not acceptable. I was lucky that I got auto in the emergency but missed the train . There is urgent need to address of incidents and compensation claim is needed from wing radio cab Nagpur . Please be aware that Wings Radio Cab Nagpur is not at all reliable. IT’S FRUSTRATING AND EXTREMELY SHAMEFUL. I WOULD NEVER RECOMMEND THIS CAB SERVICE