Wings Radio Cab — Just avoid Wings Radio Cab totally. Why? Read on..

Address:

Pune, Maharashtra

Horrible experience with "Wings Radio Cab". ========================= Avoid the service of "Wings Radio Cab". Why? Read on... Here is my today's experience... (Note: For privacy purpose I have masked the last 2-3 digits of the booking numbers and personal phone numbers. But I have all original records with me as proof) Yesterday (On 29/4/2015) I called Wings Radio Cab on their booking number[protected] to book my Taxi for 30/4/2015 pickup time 6:15 AM because I wanted to go to Pune Railway Station at 7 AM. The lady on the phone booked my request and told me that its confirmed. Immediately I received following SMS from them. ------ MD-WINGST Thank you for choosing Wings Radio Cabs.We are happy to serve you.RPN60172xx, Rep Date and Time:Apr 30 2015 6:00AM hrs is in process.Please keep buffer time to avoid unscheduled delays. Wings will not be liable for losses arising due to delays.Booking your Wings cab now more easy.Download Wingscab app on android and blackberry, Iphone users can now download wings radio cabs app or book online on www.wingsradiocabs.com Jet privilege members can add JP miles on your bookings ------ Today (On 30/4/2015) I was ready from 5:30 AM for my journey and waiting for their taxi to arrive at my pickup place. Till 5:45 AM I did not receive any call or SMS from them confirming driver details. So I called them at 5:45 AM to remind. Their person said that I would get details in 5 minutes and they assured again that taxi was confirmed and not to worry. As I did not receive any details from them for next 15 minutes, I called them again at 6 AM, 6:10 AM and 6:15 AM (remember my pickup time was 6:15 AM). On my every call they told me that I would get SMS and driver details in 5 minutes. I received their SMS with driver details at 6:18 AM. Following SMS from them ------ MD-WINGST Dear Mr. ASHISH, RPN60172xx, Car No: - MH-14-CX-65xx, Driver Name: - Shafiq A, Driver Mobile No:-8698340xxx, Helpdesk:[protected]. Thanks for using Wings Radio Cabs.Have A Happy Journey.ICE(Incase of Emergency)Only call[protected] ------ Since then I was calling the driver but phone just rang and was never picked up. I tried atleast 3-4 times but in vain. As its already late and I was fearing to miss my train, I realized that its an emergency. So I called up to the emergency number mentioned in their above SMS. The person on the other end rudely spoke and rejected to look into the matter. It was already 6:30 AM and I had to reach to destination by 7 AM. I had no other option but to immediately execute Plan B and somehow I managed to reach destination in time by alternate mode of transport (Auto Rickshaw) on my own. I caught my train in time and my next journey started. Problem with Wings Radio Cab DOES NOT end here. After almost 2 hours i.e. around 9 AM I received one more SMS from them asking for money. This is their SMS ------ Thank you for using Wings Radio Cab.Date: 30/04/2015 Total KM : -11. Extra Charges : 0. Total Fare : 49.Hope your journey was pleasant, for any further bookings download Mobile App Link.http://bit.ly/wingscab .For any assistance call on 40100100 ------ This company is absolutely unreliable and over that they are unsupportive, rude and finally they try to loot the customers for the services which they never delivered to the customer. I have all their SMS and communication on my record and I am going to sue them under Consumer Act on my return. Remember: ========== If you dont want to spoil your tour plan then avoid Wings Radio Cab totally. Please share and forward it to as many people as possible.